• Closed by: Marek
  • Closed on: 14.06.19, 17:23
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14803 - Error on checkout AMP

Hi there,

Some of my users are experimenting 500 server error during the checkout time. Just after clicking continue after imputting their delivery address. I can’t figure out why it happens only sometimes, but the PHP error that generates is the one attached.

Please I need help with this asap.

The login details are in my profile BUT please use new URL staging.altamirabrand.com

Thanks,
Andrés.

Comments

Andrés García Castilla 10 Jun 2019, 19:26

Sorry, here is my attachment

Attachments:

capture.jpeg (38.4 KiB)
Marek 10 Jun 2019, 21:24

How to reproduce the issue? it works fine for me https://take.ms/S21Nh

Andrés García Castilla 11 Jun 2019, 13:12

In the following link you can see how I make the error appear.

https://www.dropbox.com/s/9rcexecnf8z78ig/VID-20190610-WA0014.mp4?dl=0

Also in the attached file there is a capture of the error.

Attachments:

capture_error.jpeg (39.4 KiB)
Marek 11 Jun 2019, 14:43

Ok, I see. I’ll try to figure our what’s wrong

Marek 11 Jun 2019, 15:54

I just make a fix, but don’t see any changes. Do you have some cache enabled?

Andrés García Castilla 11 Jun 2019, 17:53

Hi,

No, I have cache disabled. Remember it’s in staging.altamirabrand.com !! You can change that in my profile for future reference too.

I have a child theme setup though. Could that be the issue?

Marek 12 Jun 2019, 10:14

The issue should be fixed now, but there is some problem with back office. I just cleaned cache and that issue happened.

Andrés García Castilla 12 Jun 2019, 22:55

I’m checking if the issue has been indeed resolved.

But in the meantime, could you tell me what was the problem, or what changes did you make? because i need to put this in the production webpage

Andrés García Castilla 12 Jun 2019, 22:55

Was it something about me, or was it a but on the theme that will be corrected on a future update?

Marek 12 Jun 2019, 22:57

It’s hard to explain what was the issue, but of course, the fix will be available in the next update

Andrés García Castilla 12 Jun 2019, 23:05

Sure but, if the update is not really really soon, what would I need to do to put it in my other web, which is a clone? Can I just, copy the theme folder onto it?

Marek 13 Jun 2019, 10:06

Yes, right. Just copy the theme and modules

Andrés García Castilla 13 Jun 2019, 15:03

Ok, I did it and it is fine for the errors now. Just one thing. You kind of deactivated the child theme I believe, no? What did you change to do that in the files? I would need to see my changes in css back

Marek 14 Jun 2019, 11:44

I don’t remember all the changes. Just keep whole “mobile” folder /themes/alysum/templates/mobile

Andrés García Castilla 14 Jun 2019, 17:22

yeah, now I solved it. Now it works fine. Thank you very much.

Marek 14 Jun 2019, 17:23

You are welcome