• Priority: High
  • Status: Waiting on customer

Ticket #14826 - product image size


On my home page Lookbook (www.vitafire.fr) I changed a product image and it doesn’t display as the product demo.
Do you know why ?


This ticket does not depend on any other tickets.

Marek (marek) 13 Jun 2019, 14:25

Maybe cache issue, try to clean the cache

Sylvain Duval (sylvainduval) 13 Jun 2019, 16:05

I tried but issue still there. It's like the picture has been automatically resized and white lines have been added to the original picture.

Sylvain Duval (sylvainduval) 13 Jun 2019, 16:20

I have same issue each time I add a new product : https://vitafire.fr/ramonage/17-ramonage.html image is resized but not the same way as demo images.

Marek (marek) 14 Jun 2019, 11:59

Please read our suggestions about images http://alysum5.promokit.eu/promokit/documentation/#images

Sylvain Duval (sylvainduval) 14 Jun 2019, 12:03

Ok great.
I haven't change images ratio so it is probable configured as default Prestashop settings.
In your documentation, ration is specified, but images size aren't (for cart_default, small_default, medium_default, ...) could you please give me the info to keep same settings as your demo ?

Marek (marek) 14 Jun 2019, 14:30

The main thing to check is:

You source images should have the same proportion what you defined in the Images Settings

That is not a theme's issue

Sylvain Duval (sylvainduval) 14 Jun 2019, 15:07

I know that's not a theme issue, I'm juste asking if you can give me the image configuration of your demo so I can have same image sizes in my site.

Marek (marek) 14 Jun 2019, 15:35