• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.06.19, 22:28
  • Opened by: Dato Gokadze
  • Closed by: Marek
  • Closed on: 25.06.19, 18:16
  • Reason: Closed
  • Comment: Glad to help!

Ticket #14895 - facebook messenger

Hallo,
1.On the home there is no facebook messenger icon, on other pages everything works fine.
2. How can i change the text of facebook messenger greeting I want it to change in my language

Comments

Marek 21 Jun 2019, 12:50

Please give me a link to your store to see the issue

Dato Gokadze 21 Jun 2019, 15:49

cosmic.ge

Marek 22 Jun 2019, 12:51

I see the issue. It looks like a modules conflict. Do you have some additional Facebook module enabled in your back office?

Dato Gokadze 22 Jun 2019, 14:46

I just disabled facebook pixel, but same problem

Marek 24 Jun 2019, 10:28

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and Back office. I’ll try to make a fix

Dato Gokadze 24 Jun 2019, 14:35

sorry, but for security reasons I can’t give u access to ftp, can you please tell me what to do?

Marek 24 Jun 2019, 21:57

We are working here for over 8 years and no one had problems with providing access, but ok, I can understand you.
Try to uninstall current Facebook module and install new one https://www.dropbox.com/s/8iahp7uglqf2y2v/pkfacebook.zip?dl=0

Dato Gokadze 25 Jun 2019, 13:07

thanks, everything is working now

Dato Gokadze 25 Jun 2019, 13:09

how can i translate the message of messenger?

Dato Gokadze 25 Jun 2019, 13:11

and how can i add facebook login button?

Marek 25 Jun 2019, 17:37

1. download attached file and upload to the folder /modules/pkfacebook/views/assets/js/
2. Go to module settings and select button location

Dato Gokadze 25 Jun 2019, 18:11

and how do i get location?
can i translate chat messege?

Marek 25 Jun 2019, 18:11

See the item #1

Dato Gokadze 25 Jun 2019, 18:13

i downloaded and file is in directory
also please tell me how to change greeting text of messenger

Marek 25 Jun 2019, 18:14

That is a setting of your facebook account, not the theme or a module

Dato Gokadze 25 Jun 2019, 18:14

oh thank you

Marek 25 Jun 2019, 18:15

You are welcome

Dato Gokadze 25 Jun 2019, 18:15

everythin is done i think so, you can close issue <3

Marek 25 Jun 2019, 18:16

Great!