• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 15.07.19, 17:22
  • Opened by: Herviboras
  • Closed by: Marek
  • Closed on: 01.08.19, 13:22
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15096 - pk_contact doesn't work

The module pk_contact doesn’t work
The message is not sent. Error message: “Please select a message from the list”

Comments

Marek 15 Jul 2019, 21:49

Hi, Herviboras.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Herviboras 16 Jul 2019, 16:08

Sorry, I just completed it.

Marek 16 Jul 2019, 18:50

I’m not able to connect to your server through FTP with provided details

Herviboras 16 Jul 2019, 20:59

I think it’s fine now

Marek 16 Jul 2019, 21:37

I see an empty folder only https://take.ms/B5DjK

Herviboras 17 Jul 2019, 23:35

Sorry, but i don’t know what it’s wrong. ¿What I can do for you can see it?

Marek 18 Jul 2019, 00:32

I have no idea. Ask your hosting support how to provide an access to your prestashop through FTP

Herviboras 18 Jul 2019, 20:32

I have updated the data with the information given to me by my hosting provider.

Marek 19 Jul 2019, 11:14

I have replaced pk_contact module with contactform module and now it works