- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 22.07.19, 14:41
- Opened by: Alessio
- Closed by: Marek
- Closed on: 30.08.19, 12:23
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #15158 - Problem
Hello Marek,
I have various problems that I can’t solve.
1) Checkout process:
STEP Payment error with JSmodal opens a popup and the process is blocked and it is not possible to proceed with the order entry
2:) AMP Product -
I managed to make AMP work but if I click on the products the screen remains blank.
3) Image product:
if you open a product automatically the images are opened and they create problems
4:) Facebook login : module invisible
5:) facebook bundle: invisible
Comments
Hi, Anna Luisa.
Please update all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Ok, Update!
Is the AMP disabled now? I’m not able to login to your back office to check that
yes AMP is disable because the site the site is active and was a problem!he most annoying problem is on the modal, it opens the photos automatically and is difficult to close, and during the payment it opens a pop up that blocks the screen
It is a problem that we find only with this theme, with the classic theme it does not occur
Problem in payment checkout
Problem in Product Page - Image block the site
Facebook Bundle module has been installed and working now.
I need to enable Debug mode to see the error message, but I have no permissions to do that
ok I active the Debug mode, thanks!
facebook is perfect!thanks Marek!
Is there a method for not having the modal magnification of the image?
Go to Theme Settings → Product Page and disable it
it is disable but is blocked
Other problem:
LABEL Out of Stock not work
Sorry Marek, I gave you free access to everything FTP and Backoffice :)
Is possible to pay for a total control?? Because more module es. TEXT BLOCK ecc not are visible
1. Please give me a link to a product where “out of stock” label should be shown.
2. Where “TEXT BLOCK” not are visible?
Label product: with some products it works with others not
OUT OF STOCK not Visible : https://www.gecoshop.com/22-vendita-ovetti-di-cioccolato-con-sorpresa
OUT of Stock Visible : https://www.gecoshop.com/601-vendita-baci-perugina
AMP product page: FATAL ERROR (we are forced not to use AMP)
MODAL product image: now I brutally deleted the modal code from the product.tpl and “solved” the problem
MODAL checkout STEP Payment: we can’t solve the problem of opening a banner, we tried to deactivate the modules external, I tried to delete the modal code but if i delete the code the page still blocked
Other problem with theme…pk text block — pk product — pk ecc ecc
You have a lot of strange bugs in your prestashop what I see the first time.
How did you get your current prestashop installation?
Did you make an upgrade? or install it from scratch?
it is disable but is blocked
Manual and automatic updates…
Could you please install prestashop 1.7.6 from scratch, just for a test and then install Alysum there. You will see that all works fine
ok I’m testing in localhost
Let me know the result