• Closed by: Marek (marek)
  • Closed on: 30.08.19, 12:23
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15158 - Problem

Hello Marek,

I have various problems that I can’t solve.

1) Checkout process:
STEP Payment error with JSmodal opens a popup and the process is blocked and it is not possible to proceed with the order entry

2:) AMP Product -
I managed to make AMP work but if I click on the products the screen remains blank.

3) Image product:
if you open a product automatically the images are opened and they create problems

4:) Facebook login : module invisible

5:) facebook bundle: invisible


Marek (marek) 22 Jul 2019, 22:43

Hi, Anna Luisa.
Please update all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Alessio (gecoshop) 23 Jul 2019, 07:46

Ok, Update!

Marek (marek) 23 Jul 2019, 08:12

Is the AMP disabled now? I’m not able to login to your back office to check that

Alessio (gecoshop) 23 Jul 2019, 09:21

yes AMP is disable because the site the site is active and was a problem!he most annoying problem is on the modal, it opens the photos automatically and is difficult to close, and during the payment it opens a pop up that blocks the screen

Alessio (gecoshop) 23 Jul 2019, 09:58

It is a problem that we find only with this theme, with the classic theme it does not occur

Alessio (gecoshop) 23 Jul 2019, 10:02

Problem in payment checkout


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Alessio (gecoshop) 23 Jul 2019, 10:03

Problem in Product Page - Image block the site


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Marek (marek) 23 Jul 2019, 17:21

Facebook Bundle module has been installed and working now.
I need to enable Debug mode to see the error message, but I have no permissions to do that

Alessio (gecoshop) 23 Jul 2019, 18:34

ok I active the Debug mode, thanks!

Alessio (gecoshop) 23 Jul 2019, 19:21

facebook is perfect!thanks Marek!

Alessio (gecoshop) 23 Jul 2019, 19:28

Is there a method for not having the modal magnification of the image?


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Marek (marek) 23 Jul 2019, 19:34

Go to Theme Settings → Product Page and disable it

Alessio (gecoshop) 23 Jul 2019, 19:46

it is disable but is blocked

Alessio (gecoshop) 24 Jul 2019, 08:45

Other problem:
LABEL Out of Stock not work

Alessio (gecoshop) 24 Jul 2019, 08:46

Sorry Marek, I gave you free access to everything FTP and Backoffice :)

Alessio (gecoshop) 24 Jul 2019, 08:48

Is possible to pay for a total control?? Because more module es. TEXT BLOCK ecc not are visible

Marek (marek) 24 Jul 2019, 14:18

1. Please give me a link to a product where “out of stock” label should be shown.
2. Where “TEXT BLOCK” not are visible?

Alessio (gecoshop) 25 Jul 2019, 09:16

Label product: with some products it works with others not

OUT OF STOCK not Visible : https://www.gecoshop.com/22-vendita-ovetti-di-cioccolato-con-sorpresa
OUT of Stock Visible : https://www.gecoshop.com/601-vendita-baci-perugina

AMP product page: FATAL ERROR (we are forced not to use AMP)

MODAL product image: now I brutally deleted the modal code from the product.tpl and “solved” the problem
MODAL checkout STEP Payment: we can’t solve the problem of opening a banner, we tried to deactivate the modules external, I tried to delete the modal code but if i delete the code the page still blocked

Alessio (gecoshop) 25 Jul 2019, 14:17

Other problem with theme...pk text block — pk product — pk ecc ecc


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Schermata 2019-07-25 alle 14.... (173.6 KiB)
Marek (marek) 25 Jul 2019, 21:12

You have a lot of strange bugs in your prestashop what I see the first time.
How did you get your current prestashop installation?
Did you make an upgrade? or install it from scratch?

Alessio (gecoshop) 25 Jul 2019, 21:30

it is disable but is blocked

Alessio (gecoshop) 25 Jul 2019, 21:33

Manual and automatic updates...

Marek (marek) 25 Jul 2019, 21:49

Could you please install prestashop 1.7.6 from scratch, just for a test and then install Alysum there. You will see that all works fine

Alessio (gecoshop) 26 Jul 2019, 08:21

ok I’m testing in localhost

Marek (marek) 26 Jul 2019, 10:58

Let me know the result