• Closed by: Marek
  • Closed on: 10.08.19, 10:57
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15164 - Comment on product page can'e be shown

Hello Marek, hoping you’re okay.
I have a problem again with product reviews that no longer appear when you click on the tab.
I thought that the installation of a new module had caused this malfunction, and I tried to restore my entire site before installing the module.
But it still doesn’t work, I don’t know what to do because it’s an important part of the theme for me.

I only have changed the picture size of mu products.

I you try with the product https://www.chezbelette.com/fr/grossir-des-fesses-infiniment you’ll see.

Regards.

Comments

Marek 23 Jul 2019, 08:56

I suppose you have upgraded the module. Now you have uninstall it and remove all module files. Then copy “productcomments” module from theme’s archive to your server and install it

Grégoire FALQUE 24 Jul 2019, 18:48

Hello Marek,

I have found the issue.
When the cache is enable I can’t see the comments.
I have to disable the cache to make it work. However I need tu use the cache :-) For now the cache is disable. We can see the comments, but very slow. I am penalized by google.
Can you check the issue please ?

Regards

Grégoire FALQUE 24 Jul 2019, 18:53

Again, it’s not the native cache but the “Page Cache Ultimate
v4.58 - par JPresta.com’ module.
If you have an idea ?
I will contact them too.

Regards

Marek 24 Jul 2019, 19:11

I have no idea what could be wrong here. Maybe cache module developer can suggest something?