• Priority: Medium
  • Status: Closed
  • Closed by: Marek (marek)
  • Closed on: 30.08.19, 12:31
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15272 - “Combination” option

Good morning,
In product details we are unable to insert a second “combination” option.
In fact, the drop-down menu appears empty and does not allow you to select the option chosen.
Could you please help us?

We are waiting for your reply.
Thank you so much.
Best regards

This ticket does not depend on any other tickets.

Marek (marek) 02 Aug 2019, 19:32

Hi, Wonderlandstore sas.
Please give me a link where I could see the issue

Marek (marek) 02 Aug 2019, 21:25

but I see a drop down list of the color’s attributes https://www.dropbox.com/s/achbg14hbwarmyp/Screenshot%202019-08-02%2021.24.41.png?dl=0

Wonderlandstore sas (Wonderlandstore) 03 Aug 2019, 08:46

Goog morning,
“Meccanismo” drop-down menu appears empty and does not allow you to select the option chosen.
We are waiting for your reply.
Thank you so much.
Best regards

Marek (marek) 03 Aug 2019, 10:32

You didn’t configure it correctly. Go to the product settings and make sure you have there generated combinations. I have no access to check it out

Wonderlandstore sas (Wonderlandstore) 05 Aug 2019, 09:46

Good morning,
could I send you access credentials to the backoffice privately, so that you could help me?
I’m waiting for your reply.
Thank you so much.
Best regards

Marek (marek) 05 Aug 2019, 10:45

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile

Wonderlandstore sas (Wonderlandstore) 05 Aug 2019, 12:19

Done.
I’m waiting for your reply.
Thank you so much.
Best regards

Marek (marek) 05 Aug 2019, 14:11

That is no a problem or a bug. You just have to generate product combinations correctly. I just did it for you https://www.wonderlandstore.eu/matrimoniali/15567-2008-letto-matrimoniale-con-rete-ve170ltadl-cre-r-1601-adele-itamoby.html

Wonderlandstore sas (Wonderlandstore) 05 Aug 2019, 20:12

Thank you so much.
“Meccanismo” drop-down menu appears still empty and does not allow you to select the option chosen.
We are waiting for your reply.
Best regards

Marek (marek) 05 Aug 2019, 22:39

Write you once again. Please generate your combinations properly. I just did it for you again

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