• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 16.08.19, 11:09
  • Opened by: Lisa Keeling
  • Closed by: Marek
  • Closed on: 30.08.19, 12:35
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15352 - Cant add discount

Hi Marek,

We just discovered that we can’t add discounts at checkout on our website. When I type the code and hit ‘add’ it doesn’t do anything.
Could you please check it?

Here’s a link to our dev site - https://dev.londoncopyright.com/ and you can check with code SUMMER20

Comments

Marek 16 Aug 2019, 14:31

Something wrong with your store https://take.ms/U5umD

Lisa Keeling 16 Aug 2019, 14:33

Can you please check again now. I can enter the page no problem.

Marek 16 Aug 2019, 17:06

Strange issue. All works correctly in our demo, but I can’t make it work in your store. Keep working on that…

Lisa Keeling 17 Aug 2019, 08:41

Hi Marek, Have you found a solution to this? It is critical as we have active and promoted discounts on our website all weekend and are being contacted by customers trying to use them.

Marek 17 Aug 2019, 11:29

I’m afraid the problem is in the prestashop. When you click “add” promo code, it make a request to the prestashop core files, in this case that is a cart controller and that controller returns a response. And as you can see here https://take.ms/VwJun the error message is empty in the response.

Lisa Keeling 17 Aug 2019, 11:42

Hi Marek, Thanks for your response. I have sent your comments to our web developer and see if he can look into this further. Its odd as promo codes were working before so something has changed somewhere along the lines for it to stop working.