• Closed by: Marek
  • Closed on: 30.08.19, 12:35
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15357 - I can not translate modules

Hello, Marek!
Something wrong
I can not translate modules, admin panel
i regularly got error messages
‘file not exist’ or ‘there is no translation file available’

Comments

Marek 17 Aug 2019, 10:32

Which module do you need to translate? I’ll try

Artyom Trembatch 17 Aug 2019, 11:02

i need 2 translate alysum menu in BO
https://prnt.sc/otto24

Marek 17 Aug 2019, 11:14

I see now.
Please read the error message carefully. You will see there the path to the cache folder. It’s not related to the theme. Make sure the cache folder has “write” permissions

Could not crawl for translation files: The "/home/littlemo/public_html/var/cache/prod/themes/alysum/translations" directory does not exist.
Artyom Trembatch 17 Aug 2019, 11:17

it is exist and it has 755 permissions

Marek 17 Aug 2019, 11:21

That is not the issue of the theme.
Try to set up “777”

Artyom Trembatch 17 Aug 2019, 11:24

thnx

Marek 17 Aug 2019, 11:25

Did you solve that?

Artyom Trembatch 18 Aug 2019, 12:01

No i didnt solve that

Marek 20 Aug 2019, 07:35

I have found here https://www.prestashop.com/forums/topic/624820-problemi-traduzione-tema-da-back-office/?tab=comments#comment-2657784 probable solution. Make sure you have a folder “ru-RU” in the “/themes/alysum/translations”