- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 17.08.19, 11:36
- Opened by: Virginia
- Closed by: Marek
- Closed on: 01.10.19, 15:42
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #15358 - "stores" link not working on mobile
I get the error attached when trying to reach the “stores” link and in spanish I get a “this page doesnt exist”. Also, I cannot find the “stores” module in the backoffice anymore… Can you help please?
Thank you,
Virginia
Comments
Do you have enabled some cache service or a module? if so, please disable it
No :( all of them are set to “no” (images attached)
what is the path to the theme?
do you mean this path?
https://psophia.com/es/module/pk_amp/stores Now I do not get that error, but the content is gone (attached screenshot)both in the desktop and the mobile version… (it was there on the desktop version before)
the module with the store locator is called “localizador tienda” Where did the stores content on the backoffice go?
I need the path to the theme’s folder in your server
It is /httpdocs/themes/alysum
other strange things are happening…. as what you can see in the image attached and that I cannot update stocks….
Second issue has been fixed. I keep working on first one
The issue has been fixed. Please test to confirm the change
Now content appears, but the icon on the map is not the one I setted on the theme but prestashop default.
Also, on mobile, I can see the pictures missing and the opening hours missing, which should not appear when left in blank… Screenshoots attached
There is no option to display map in the AMP mobile version.
There is no opening hours in the desktop as well https://take.ms/FjIyQ you can define that in the store option in your back office
Ok, no Map for the AMP version. BUT, I dont have store pictures nor opening hours. It is not filled and it does not show in the desktop vs which is ok, but it SHOWS in the AMP vs without any content, and I dont want it to appear, just like it does in desktop version….
How do I do it?
The issue has been fixed. Please test to confirm the change
I still see the “image not available” message :(
Try now
Now it works on mobile perfectly, but it is empty on desktop :(
it’s because you have to add an image there
No, the content was there on desktop before, with the map and the adress. Now the page is empty
this is how it looked like until now (see image attached)
image
I didn’t touch anything there.
I also want to say that was a strange issue from the beginning because it appears in your case only, and I make special customization for you to display information correctly
Then why has this content dissapeared? :( We have not touch anything either…. how do we make it appear?
I see you have modified theme templates. Try to upload original theme
I have not modified the theme…. dont even know how to do it! If I upload it again, wont we loose information or content?
Here are modified files https://take.ms/zZVDY, not by me (except stores-customer what I have renamed)
Try to upload all original theme files
I have not modified the theme…. dont even know how to do it! If I upload it again, wont we loose information or content?
I spent a lot of time on the issue what doesn’t related to our theme, because you are the first who has it. Do you use some module what manage stores? I see a file what overrides default Prestashop controllers https://take.ms/sloCm and that is definitely causing the problem.