• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 19.08.19, 09:44
  • Opened by: yu
  • Closed by: Marek
  • Closed on: 01.10.19, 15:45
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15361 - Force loading desktop version

after i choose ‘yes’ for ‘Force loading desktop version’ i couldnt open the front page anymore.
once changed back to ‘no’ everything back to normal - desktop with amp display

This page isn’t working www.xxxx.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Comments

Marek 20 Aug 2019, 07:48

Hi, yu.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and BO

yu 20 Aug 2019, 10:09

updated, pls check

yu 20 Aug 2019, 15:27

also found no voucher box on cart page

Marek 20 Aug 2019, 15:35

I don’t see any problem with AMP, how to reproduce it?

yu 20 Aug 2019, 15:48

this is strange. now no matter i choose yes or no, desktop always display desktop version.
i want to display desktop version when on desktop and amp version on mobile and tablets.

Marek 20 Aug 2019, 16:08

But it works exactly as you described. I see a desktop version on desktop and AMP version on mobile devices. There is no any problem

yu 20 Aug 2019, 17:59

Thank Marek for your quick reply.
i have another question regarding AMP.
As you can see from the images i attached.
it’s working fine on the amp home page but not on the amp product page.
could u pls help with that?
thank you for your time

Marek 20 Aug 2019, 18:48

Try to update your prestashop up to 1.7.6 version

yu 21 Aug 2019, 10:54

updated to the latest version. still no luck.
i find that if you click on the varant, the variant picture will show, otherwise keep showing blank.
Also i was wondering is there a way to see all the variant pictures under the main image area?

Marek 21 Aug 2019, 11:53

Something wrong with your images https://take.ms/EFRvB could you please fix that first?

yu 21 Aug 2019, 15:31

it;s fixed. pls recheck

Marek 21 Aug 2019, 15:55

The issue has been fixed. Please test to confirm the change

yu 22 Aug 2019, 03:59

updated to the latest version. still no luck.
i find that if you click on the varant, the variant picture will show, otherwise keep showing blank.
Also i was wondering is there a way to see all the variant pictures under the main image area?

Marek 22 Aug 2019, 12:27

1.

Also i was wondering is there a way to see all the variant pictures under the main image area? 

There is no such option in the theme.
2. There are just no images at all https://take.ms/PReMS

yu 22 Aug 2019, 14:37

Hi You seems fixed the issue yesterday and now it happens again today.
blank image. i am not sure what i did today cause this issue again?
what did you fixed yesterday?
thank you for your patience

Marek 22 Aug 2019, 20:47

Please add images first https://take.ms/PReMS then I’ll take a look what’s wrong with product page

yu 11 Sep 2019, 09:31

Hi Marek

I could not find how to configure so that the product page picrures as showns on picture2 could display like picture1.
Could you pls help
thanks

Marek 11 Sep 2019, 10:11

Here is the option you need to show thumbnails. It’s in the Product Image widget in product page layout https://take.ms/UwFky

yu 12 Sep 2019, 11:01

thank you so much for the quick reply and it works.
i do have another question, i am not sure if it’s related to the theme configuration or not.
as you can see below a typical link for one of my product is
https://www.shoptopdress.com/apparel/10410-108745-ericdress-one-piece-leopard-skimpy-swimwear.html#/1056-color-black/1209-size-s

it included the default variant information ‘#/1056-color-black/1209-size-s’ is there anyway that it only shows https://www.shoptopdress.com/apparel/10410-108745-ericdress-one-piece-leopard-skimpy-swimwear.html when people click it?

thank you

Marek 12 Sep 2019, 12:56

That is a question about prestashop configuration. I never see an option to do that, but you can ask prestashop community, maybe someone has a solution for you