• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 21.08.19, 16:23
  • Opened by: Sylvain Duval
  • Closed by: Marek
  • Closed on: 01.10.19, 15:31
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15375 - Translations problems


I am working on a website (https://www.labruleriedesalpes.fr) which is developed with Prestashop 1.7.
I have difficulties to translate all my website in French. Most of the website is in French but some words are still in English and I can’t change it. When I go to International –> Translations –> Modify translations, I have an error message : “There is no translation file available.” (please find a screenshot in attached document).

What should I do to become able to translate the last words in French ? Which file is required ?

Thank you in advance for your answer. Please, let me know if you need further informations to help me.

Best regards.


Capture d’écran 2019-08-20 à ... (157.5 KiB)


Marek 22 Aug 2019, 19:38

Hi, Sylvain.
I see you have two licenses for http://vitafire.fr and http://jerichocosmetics.fr do you have a license for http://labruleriedesalpes.fr too?