• Closed by: Marek
  • Closed on: 30.08.19, 12:42
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15380 - When I click on the add to cart button it keeps loading

When I click on the add to cart button from the category page it keeps loading and does not put the product in the cart.

What is wrong and how can I set this right?

Comments

Marek 22 Aug 2019, 20:37

Could you please give me a link to a page where I can see the issue?

Marek 22 Aug 2019, 20:45

I see the issue.
I need to enable Debug Mode to read error messages but there is 404 error appears on category page. Something wrong there with your prestashop installation. Could you please ask your hosting support to figure out what’s wrong with Debug Mode?

Marianne van der Sluis 23 Aug 2019, 07:38

Hi Marek,
I fixed the 404 problem:
(solution: in .htaccess at:
#If rewrite mod isn’t enabled
ErrorDocument 404 /index.php?controller=404

i removed this part:
?controller=404

googled and found it here:
https://www.youtube.com/watch?v=HAGt8tkMn5U)

But the other problem remains, i can not put product in cart.

Marianne van der Sluis 23 Aug 2019, 15:04

I found it!!

It is solved now, it was triggered by the mailchimp-module which did not have the right api in there yet!

Marek 23 Aug 2019, 17:49

Great!