• Closed by: Marek
  • Closed on: 09.09.19, 14:13
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15390 - Internet explorer

Hi Marek

We have several issues with Indernet Explorer
On the homepage
- popup search does not work
- header menu (like language and login) do not drop down on hover
- productimages featured products show fullsize
- simpleblog carousel shows images in full size does not follow the style I selected
- simpleblog shows way too many blogs
- instagram images are fullsize (toobig)

Comments

Marek 24 Aug 2019, 12:42

The theme doesn’t support outdated IE browser https://take.ms/tWCHS, it has no sense because it takes only 0.36%, see the screenshot - https://take.ms/LM59h

Marianne van der Sluis 25 Aug 2019, 17:59

Ok, for us this is different.
It is not an outdated version but the latest version.
3,17 of Our users use IE That is 350 persons in last month 17 transactions, see screenshot

I’m sorry to see it is not in the list of supported browsers, but have you got any tips in how to get this to work?

With the list of previous mail, also video’s don’t display in menu.

Greetings,
Marianne

Marek 26 Aug 2019, 11:14

The problem is that our carousel script doesn’t support IE. But Ok, I’ll try to find a solution for you.

Marek 26 Aug 2019, 12:05

Please check it out now

Marianne van der Sluis 26 Aug 2019, 12:23

WOW!!!!!

How did you do this! LOVE!!

Makes me very happy, thank you!

One little thing left is that the video’s don’t play because browser does not recognize config.

But important things are good now (like search and sizes)

Marek 26 Aug 2019, 12:26

I just check it out in IE and other browsers and the video works fine everywhere

Marianne van der Sluis 26 Aug 2019, 12:28

OK great than it must be a local problem

Marek 26 Aug 2019, 12:28

You are welcome

Marianne van der Sluis 29 Aug 2019, 21:36

Hi Marek,

The fix you made for IE do you think that that may have caused a problem i now have?

When I go to homepage https://eenhoorn.eu , all is right and display’s in right size, the I go to different page in site for instance: https://fitmind.eu/nl/koffie/ when I then go back to homepage the little images of products, instagram and blog are all blown up, see screenshots (this is what the internet explorer browser looked like before the fix)
Refreshin the page usually puts it right but sometimes it does not or I have to refresh 3 times.
This happens in Firefox and in Chrome (not in safari)

Marek 30 Aug 2019, 10:57

I can’t reproduce the issue. Could you please make a video to show it to me?

Marianne van der Sluis 03 Sep 2019, 16:14

We have updated the theme and now we have the problem all the time,that all the images of products and blogs are blown-up: see the link: https://eenhoorn.dev.comm-on.nu/nl/

Marek 03 Sep 2019, 17:20

I have regenerated theme’s config in the file /public_html/config/themes/alysum, please test it out now

Marianne van der Sluis 03 Sep 2019, 18:05

Good this works again!

Is this something I can do myself in the future?

Marianne van der Sluis 04 Sep 2019, 16:04

Hello Marek,

After the regenerated theme’s config is it possible that this caused a next problem?

We now see a different font in the website, the ‘Georgia’ which is the theme font, but in the generated font we have a different font which we have uploaded and selected and has now dissapeared in the screenshot you can still see it, called ‘relay-regularregular’

Marek 04 Sep 2019, 16:06

No, regenerating config can’t cause such problem. Try to add your custom font once again

Marianne van der Sluis 04 Sep 2019, 16:07

But how can it dissapear as it worked so well?

Marianne van der Sluis 04 Sep 2019, 16:09

And it looks like the generated css is overruled bij the theme css you can see that in the screenshot, als the fontsize is overruled

Marek 04 Sep 2019, 16:11

I have no idea how it happened. use “!important” for your custom css
Like this:

p {
    color: red !important;
}
Marianne van der Sluis 04 Sep 2019, 16:13

It is not css I put in it is the theme-settings

Marianne van der Sluis 04 Sep 2019, 16:23

I have found the problem, the code with the fonts had dissapeared from the themes/alysum/assets/css/theme.css

Are you sure that that one was not regenerated? because in the back-up it was there.
What els can make that dissapear, does it dissapear while updating the theme?

Should I put the code then somewhere else?

Marek 04 Sep 2019, 16:25

of course theme files are rewrited with new ones from update. That’s why you have an option to write your custom css in the Theme Settings, and you also have to make a backup before every update

Marianne van der Sluis 04 Sep 2019, 16:30

Ok but because in your instructions how to add a font to the website it is instructed to put it in theme.css and it does not say to do it again after update.
But now all is clear I’ll put it in custom css!
Thank you!

Marek 04 Sep 2019, 16:39

You are welcome.
Btw. there is a message about backup before theme update.

Marianne van der Sluis 07 Sep 2019, 10:08

same issue happens again, featured products home show in full size in stead of thumbnail

Marek 07 Sep 2019, 10:18

Please give me a link where I can see that

Marianne van der Sluis 07 Sep 2019, 10:50

This you can not see at the moment because of an issue described in #15506 a problem with generating the home page.
If that issue is solved you can see it on: https://eenhoorn.dev.comm-on.nu/nl/

Marianne van der Sluis 09 Sep 2019, 11:35

OK homepage is back, featured products and blogs are displayed in full size in stead of thumbnails.

This is what was first visible only in Internet Explorer but now it is in all browsers, I see it in Firefox and Safari.

Marek 09 Sep 2019, 12:05

Your child theme config was wrong. now it should work correctly

Marianne van der Sluis 09 Sep 2019, 12:08

Hi Marek,

Thank you soo much.

The blogs look good now, the featured products are still very large

Marek 09 Sep 2019, 12:47

Try following CSS:

body .pk-carousel:not(.pk-carousel-active) > article {width:20%}
Marianne van der Sluis 09 Sep 2019, 13:15

That works!

Great thank you very much!