• Closed by: Marek (marek)
  • Closed on: 30.09.19, 12:20
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15462 - Product details do not appear

Good Morning,

I am having problems with the template because when I access to visit a product, in the Product Details tab, I do not see the image of the brand of that product, or the reference or anything.

Attachment captures as proof that nothing appears to me.

Because it can be?

I need help.

Thanks and best regards.



Marek (marek) 20 Sep 2019, 10:15

Sorry, I missed your ticket.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Horticulture Tecnique del Sureste S.L. (horticulturegrow) 26 Sep 2019, 12:47

You already have access to FTP in my profile.

Marek (marek) 26 Sep 2019, 14:54

I add a fix to the file /themes/alysum/templates/catalog/_partials/product-details.tpl but no changes at the product page. Make sure you have disabled cache

Horticulture Tecnique del Sureste S.L. (horticulturegrow) 30 Sep 2019, 08:48

You have already solved it. What was the problem?

Thank you

Marek (marek) 30 Sep 2019, 10:26

Elements was hidden, now it's not