• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 14.09.19, 16:39
  • Opened by: Lynda
  • Closed by: Marek
  • Closed on: 27.09.19, 22:47
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15577 - Size guide doesn't work with last update

Hi, Marek,

Since I have upgrade the theme from v.5.3.6 to v.5.3.8, size chart doesn’t work. I have tried to copy the file /modules/pk_sizeguide/pk_sizeguide.php from backup to my PrestaShop and replace the file (like on the ticket #14536) but it is still the same problem.

I haven’t reinstall the module because I don’t know how to do it. After I uninstall size guide module, how can I reinstall it ?

Thank you

Comments

Marek 14 Sep 2019, 18:03

Please give me a link to a product page where Size Guide doesn’t work

Marek 15 Sep 2019, 05:20

But it works for me. Try in another browser

Lynda 15 Sep 2019, 10:16
Lynda 16 Sep 2019, 10:07

In fact, it’s strange, sometimes size chart pops up, sometimes not…

Marek 16 Sep 2019, 11:35

I have no access towebsite t s ee the configuration.
If you are using child theme, make sure your congif is correct http://alysum5.promokit.eu/promokit/documentation/#child-theme

If not, try to regenerate themes’ config: delete /config/themes/alysum/shop1.json it will be regenerated automatically

Lynda 16 Sep 2019, 17:51

When I try to fill in website access details on the page “Edit my details”, it’s write : “The link can be changed only with the support team.”

Lynda 16 Sep 2019, 17:52

I have delete /config/themes/alysum/shop1.json but the problem persists…

Marek 17 Sep 2019, 09:52

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Lynda 17 Sep 2019, 14:59

See attached file. I can’t fill out website access details…

Marek 17 Sep 2019, 15:05

Please try now

Lynda 17 Sep 2019, 18:28

I have fill out the fields for my test webshop http://kalycashop.org Please write explain me what you do on this website in order for me to apply your solution.
Thank you, Marek.

Marek 17 Sep 2019, 23:44

Back office passwords seems wrong

Lynda 18 Sep 2019, 13:17

Sorry. Please try now.

Lynda 27 Sep 2019, 14:29

OK, I don t know why but it seems it works now…