• Closed by: Marek
  • Closed on: 24.09.19, 11:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15583 - fatal error amp product details page

Hello, we have a fatal error when we try a product page with amp
https://v3.artemi.be/fr/mobile/product/4-bague-breloque-argent-trefle-nacre-femme

any idea why please?

thanks
cris

Comments

Marek 16 Sep 2019, 11:12

Hi, Vasilakis artemi.
Try to update the theme to the latest version.

Vasilakis artemi 17 Sep 2019, 07:21

theme is updated but still same.
when i enable debug mode it works. does this help?

Marek 17 Sep 2019, 09:26

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Vasilakis artemi 18 Sep 2019, 08:12

ftp and login details updated

Marek 18 Sep 2019, 10:08

you have to downgrade your php version. Prestashop is not ready yet for 7.3.x. Recommended version is 7.2.x

Vasilakis artemi 18 Sep 2019, 11:29

i’ve downgraded php version to 7.2 and it still don’t work. any idea please?
https://v3.artemi.be/fr/mobile/product/30-collier-argent-goutte-femme

Marek 18 Sep 2019, 16:51

Do you have access to server error logs? I need to read in details what’s wrong

Vasilakis artemi 19 Sep 2019, 09:01

in cpanel the logo shows no error.
when i enable prestashop debug mode the product detail page works

Marek 21 Sep 2019, 20:32

The issue is fixed with disabling Friendly URL for product page. We will continue to work on that to find out the reason of the issue

Vasilakis artemi 23 Sep 2019, 12:38

We can’t add product to cart anymore now. both mobile and desktop

Marek 23 Sep 2019, 18:20

I see the error in the facebook module https://take.ms/QSJn9 try to disable it. That is not our issue

Vasilakis artemi 24 Sep 2019, 11:09

thank you