- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 16.09.19, 09:16
- Opened by: Vasilakis artemi
- Closed by: Marek
- Closed on: 24.09.19, 11:36
- Reason: Closed
- Comment: Glad to help!
Ticket #15583 - fatal error amp product details page
Hello, we have a fatal error when we try a product page with amp
https://v3.artemi.be/fr/mobile/product/4-bague-breloque-argent-trefle-nacre-femme
any idea why please?
thanks
cris
Comments
Hi, Vasilakis artemi.
Try to update the theme to the latest version.
theme is updated but still same.
when i enable debug mode it works. does this help?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
ftp and login details updated
you have to downgrade your php version. Prestashop is not ready yet for 7.3.x. Recommended version is 7.2.x
i’ve downgraded php version to 7.2 and it still don’t work. any idea please?
https://v3.artemi.be/fr/mobile/product/30-collier-argent-goutte-femme
Do you have access to server error logs? I need to read in details what’s wrong
in cpanel the logo shows no error.
when i enable prestashop debug mode the product detail page works
The issue is fixed with disabling Friendly URL for product page. We will continue to work on that to find out the reason of the issue
We can’t add product to cart anymore now. both mobile and desktop
I see the error in the facebook module https://take.ms/QSJn9 try to disable it. That is not our issue
thank you