• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 16.09.19, 11:50
  • Opened by: Andrei Fiber
  • Closed by: Marek
  • Closed on: 01.10.19, 15:49
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15587 - Use theme - issue

Prestashop 1.7.5.2

1. Install theme (degug - on) - no issues. after install, try to use:

Table ‘portfell_ps176.ps_pk_theme_settings’ doesn’t exist<br /><br /><pre>SELECT * FROM ps_pk_theme_settings WHERE id_shop = 2;</pre>

2. Install theme - no issues. after install, try to use

Cannot install module productcomments. Moduł jest nieprawidłowy i nie można go załadować.

3. switch debug on - same issue

Cannot install module productcomments. Moduł jest nieprawidłowy i nie można go załadować.

Comments

Marek 16 Sep 2019, 11:59

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Andrei Fiber 16 Sep 2019, 13:49

For christ sake, which are fields are mandatory?
I have already put: “Put your Purcase ID here, click “Update License” then “Save Details”.” - only this is marked red.
If I put this code again and press “Update License” nothing is changing, all data are correct.

Marek 16 Sep 2019, 14:11

those fields which let me to login to your back office

Andrei Fiber 16 Sep 2019, 14:46

Done, still: Put your Purcase ID here, click “Update License” then “Save Details”. marked as red…

Andrei Fiber 16 Sep 2019, 16:17

Done, still: Put your Purcase ID here, click “Update License” then “Save Details”. marked as red…

Marek 16 Sep 2019, 16:17

Can I install Alysum theme there?

Andrei Fiber 16 Sep 2019, 16:20

Yes, please note this is multishop… check before install that both shops display correctly…

Marek 16 Sep 2019, 17:17

The theme has been successfully installed, now you can configure it