• Closed by: Marek
  • Closed on: 01.10.19, 15:29
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15593 - Stock problem

I have activated the AMP in the template and it indicates that there is no stock in the combination products, when it cannot be because I have deactivated the Stock.

Like the purchase protection module activated when I have it deactivated.

I attach a photo.

Comments

Marek 17 Sep 2019, 09:51

Hi.
Could you please give me a link to a page where I can see the issue?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Horticulture Tecnique del Sureste S.L. 17 Sep 2019, 17:25

You already have the url in my profile.

Marek 18 Sep 2019, 10:22

As I can see the AMP is disabled now and I don’t see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Horticulture Tecnique del Sureste S.L. 18 Sep 2019, 13:37

AMP is already activated on my website. You can check it now.

Marek 18 Sep 2019, 19:09

Which product has the problem? because I can’t find it, please give me a link

Horticulture Tecnique del Sureste S.L. 19 Sep 2019, 09:22

Here is an example of a product, of all, that fails and says that there is no stock and the secure purchase message comes out, when I have deactivated the stock and the secure purchase module.

Marek 19 Sep 2019, 12:00

But I need to see the issue, could you please activate it back?

Marek 20 Sep 2019, 11:51

Seems the “secure purchase module” is not compatible with AMP

Horticulture Tecnique del Sureste S.L. 20 Sep 2019, 13:08

I do not understand why the secure purchase module comes out, if I have it disabled. And why does it say that it cannot be bought because there is no stock, if the stock is deactivated.

Horticulture Tecnique del Sureste S.L. 20 Sep 2019, 13:10

I have uninstalled the secure purchase module and it still gives me the stock error.

Marek 21 Sep 2019, 11:58

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Horticulture Tecnique del Sureste S.L. 26 Sep 2019, 12:46

You already have access to FTP in my profile.

Marek 27 Sep 2019, 10:13

Do you have enabled an option what allows customers to buy products if a product is our of stock?

Horticulture Tecnique del Sureste S.L. 30 Sep 2019, 08:46

I’m sorry, but I don’t quite understand what you want to ask me.

Marek 30 Sep 2019, 10:29

I mean this option: https://take.ms/LtjHV

Horticulture Tecnique del Sureste S.L. 30 Sep 2019, 12:15

I attached photo of how I have it.

Marek 30 Sep 2019, 12:53
Horticulture Tecnique del Sureste S.L. 30 Sep 2019, 21:24

Perfect!

Why was that error?

Marek 01 Oct 2019, 00:35

I have updated AMP module to the latest version