- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 16.09.19, 18:16
- Opened by: Horticulture Tecnique del Sureste S.L.
- Closed by: Marek
- Closed on: 01.10.19, 15:29
- Reason: Closed
- Comment: Glad to help!
Ticket #15593 - Stock problem
I have activated the AMP in the template and it indicates that there is no stock in the combination products, when it cannot be because I have deactivated the Stock.
Like the purchase protection module activated when I have it deactivated.
I attach a photo.
Comments
Hi.
Could you please give me a link to a page where I can see the issue?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
You already have the url in my profile.
As I can see the AMP is disabled now and I don’t see the issue.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
AMP is already activated on my website. You can check it now.
Which product has the problem? because I can’t find it, please give me a link
Here is an example of a product, of all, that fails and says that there is no stock and the secure purchase message comes out, when I have deactivated the stock and the secure purchase module.
But I need to see the issue, could you please activate it back?
Activated: https://www.horticulturegrow.es/mobile/product/2686-growth-max-organics
Seems the “secure purchase module” is not compatible with AMP
I do not understand why the secure purchase module comes out, if I have it disabled. And why does it say that it cannot be bought because there is no stock, if the stock is deactivated.
I have uninstalled the secure purchase module and it still gives me the stock error.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
You already have access to FTP in my profile.
Do you have enabled an option what allows customers to buy products if a product is our of stock?
I’m sorry, but I don’t quite understand what you want to ask me.
I mean this option: https://take.ms/LtjHV
I attached photo of how I have it.
As I can see now “Add to cart” button is shows there https://take.ms/Gh8Lo https://www.horticulturegrow.es/mobile/product/2686-growth-max-organics
Perfect!
Why was that error?
I have updated AMP module to the latest version