• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.09.19, 09:35
  • Opened by: Andrei Fiber
  • Closed by: Marek
  • Closed on: 01.10.19, 15:50
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15598 - Use theme - issue

Please, give some information what was a reason why I cannot install Theme Alysum. I have to know what can I do in case of change server.

Comments

Marek 17 Sep 2019, 09:36

As I remember you forgot to unzip downloaded archive. Installation file is inside the folder “theme”

Andrei Fiber 17 Sep 2019, 10:49

Ok, quick review :

Inside the archive there is:

prestashop-1.6.x
prestashop-1.7.x
alysumchild.zip

Because we use Prestashop 1.7.5.2 → prestashop-1.7.x

inside this folder there is:

alysum-v.5.3.8.zip

On a clean install of Prestashop 1.7.5.2 (degug - off), in Prestashop “Theme & logo” I choose exactly this file. Install isn’t a problem. The issues start after I try to “Use this theme”.

“Błąd podczas wyłączania modułu gamification. Property Tab→name is empty..”

This is ABSOLUTELY crucial for me to have a working theme! This is a commercial theme which on definition HAVE to work. If it possible please give some information on how to correct this theme or send some update.

Marek 17 Sep 2019, 15:55

By default the module “gamification” is present in the prestashop, that’s why it’s present too in the theme’s config /themes/alysum/config/theme.yml try to delete it

There could be one more issue with product comments modules, it’s because you have outdated prestashop version 1.7.5.2, the recommended version is 1.7.6.1