- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 17.09.19, 19:22
- Opened by: Anestis
- Closed by: Marek
- Closed on: 01.10.19, 15:52
- Reason: Closed
- Comment: Glad to help!
Ticket #15609 - Site down after upgrade to latest
Hello Marek,
I upgraded to latest prestashop and the theme to latest settings.
After the upgrade the website appeared to work, but the Brands slider went down and became tiny and the instagram feed became absolutely huge on the bottom.
I then upgraded the modules and the site stopped working altogether. (The Compare Products module couldnt upgrade at all)
Can you please check ?
Thanks
Anestis
Comments
What theme version did you have before update?
8.3.2 if i m not mistaken
and it showed a message that it updated all the versions up to the latest
Ok, as I can see there is an error in the page builder module. Try to reinstall it
I just reset it, but it doesnt seem to work.
how do i re-install it if i uninstall it ? where can i find it ?
I can do that for you, if you want
Yes, please do
Ok, do not touch anything now
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
done
it works fine, but I have no idea how it was configured before
Thanks it works now, but can you please repair the instagram module ?
Its not working properly.
The rest of the items i rearranged and its ok now, but the instagram i tried resetting and it still shows huge photos one below the other
I recommend you to rebuild your home page with Page builder module. In the latest theme version we have removed outdated modules like manufacturers, banner careusel, etc…