• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 17.09.19, 19:22
  • Opened by: Anestis
  • Closed by: Marek
  • Closed on: 01.10.19, 15:52
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15609 - Site down after upgrade to latest

Hello Marek,

I upgraded to latest prestashop and the theme to latest settings.
After the upgrade the website appeared to work, but the Brands slider went down and became tiny and the instagram feed became absolutely huge on the bottom.

I then upgraded the modules and the site stopped working altogether. (The Compare Products module couldnt upgrade at all)
Can you please check ?

Thanks
Anestis

Comments

Marek 17 Sep 2019, 19:29

What theme version did you have before update?

Anestis 17 Sep 2019, 19:32

8.3.2 if i m not mistaken
and it showed a message that it updated all the versions up to the latest

Marek 17 Sep 2019, 19:34

Ok, as I can see there is an error in the page builder module. Try to reinstall it

Anestis 17 Sep 2019, 19:41

I just reset it, but it doesnt seem to work.
how do i re-install it if i uninstall it ? where can i find it ?

Marek 17 Sep 2019, 19:50

I can do that for you, if you want

Anestis 17 Sep 2019, 20:23

Yes, please do

Marek 17 Sep 2019, 20:46

Ok, do not touch anything now

Marek 17 Sep 2019, 20:56

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Anestis 17 Sep 2019, 20:58

done

Marek 17 Sep 2019, 21:26

it works fine, but I have no idea how it was configured before

Anestis 18 Sep 2019, 09:58

Thanks it works now, but can you please repair the instagram module ?
Its not working properly.

Anestis 18 Sep 2019, 10:01

The rest of the items i rearranged and its ok now, but the instagram i tried resetting and it still shows huge photos one below the other

Marek 18 Sep 2019, 16:46

I recommend you to rebuild your home page with Page builder module. In the latest theme version we have removed outdated modules like manufacturers, banner careusel, etc…