• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 18.09.19, 11:18
  • Opened by: Martin Holub
  • Closed by: Marek
  • Closed on: 01.10.19, 15:52
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15612 - problem with theme use

Hello, I have a problem installing the theme. when done, the home page cannot be viewed and debug writes:

Comments

Martin Holub 18 Sep 2019, 11:38

I tried to uninstall all modules and install everything again, but without success

Martin Holub 18 Sep 2019, 11:43

I have prestashop 1.7.6.1 (new instal)

Marek 18 Sep 2019, 17:03

Hi, Martin.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and BO

Martin Holub 18 Sep 2019, 21:23

I fill it, thank you :-)

Marek 19 Sep 2019, 11:21

Hi, Martin.
I’m not able to login to your back office:

Vyskytla se jedna chyba.
Uživatel buď neexistuje, nebo se přihlašujete nesprávným heslem.
Martin Holub 19 Sep 2019, 11:28

Sorry, bad mail, I’ve already fixed

Marek 19 Sep 2019, 13:02

The theme has been installed

Martin Holub 19 Sep 2019, 13:06

thank you, can i change it back to basic and then just use it? it will work? I need to edit it at night

Marek 19 Sep 2019, 13:07

Ok, yes, it should be working now