• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 18.09.19, 16:15
  • Opened by: Sylvain Duval
  • Closed by: Marek
  • Closed on: 01.10.19, 15:29
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15619 - Transporteur and payment not clickable + prices decimals

Hello,

Our website labruleriedesalpes.fr is launched but we’ve noticed 2 issues :
- first one : during the checkout process, it is not possible to click on the checkbox to choose carrier, we can only click on picture or name (see screen print).
- second one : during checkout process we’ve noticed that some prices are displaying with lot of decimals (even if we configured with only 2 decimals).

Could you please help us to solve this is issue, problems don’t show with classic theme.

Also, website is launched, so please don’t activate modules that are desactivated (like popup message, or AMP on mobile).

Thanks in advanced,
Regards

Comments

Marek 23 Sep 2019, 10:18

Please read carefully the error message. As I can see you have another module what use the same facebook API key

Sylvain Duval 23 Sep 2019, 10:38

Hi,

Thanks for your answer, I dasactivated all Facebook module and it solved the first issue.
But the second issue (with lot of decimals in prices).

Could you help me with that ?

Thanks

Marek 23 Sep 2019, 10:53

Where I can see that issue?

Sylvain Duval 23 Sep 2019, 10:57

You can add products to your cart and then visualize your cart (try with several product because not all product have this error)

Marek 23 Sep 2019, 11:06

This domain? http://vitafire.fr

Sylvain Duval 23 Sep 2019, 11:09

No, as I said on my first message, it is this domain : labruleriedesalpes.fr

Marek 23 Sep 2019, 11:31

There is no such problem in another your store https://jerichocosmetics.fr and we never seen it in other customers. I suppose something wrong with your prestashop configuration. I have found an article with potential solution, could you please check it out? https://www.hiddentechies.com/blog/prestashop/prestashop-tutorial-change-number-decimals-product-price/