• Closed by: Marek
  • Closed on: 01.10.19, 15:28
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15645 - The module pk_amp cannot be installed. Unfortunately, the module did not return additional details.

Hello i have problem during installion of the theme i upload the theme via ftp when i try to install it will give me the follwing error The module pk_amp cannot be installed. Unfortunately, the module did not return additional details. and then i try to agian to install it will give another error The productcomments module cannot be installed. The module is invalid and cannot be loaded.

and when i check my front office goes down and 500 error please kindly help me that i can install my theme i have prestashop 1.7.5.1 and installing theme version alysum-v.5.3.8

if you need more information please let me know

Comments

Marek 21 Sep 2019, 10:50

Hi, Pasquale De Luca. Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Pasquale De Luca 21 Sep 2019, 11:02

i have updated my profile please kindly check it

Marek 21 Sep 2019, 11:04

I see you have Prestashop 1.7.5.1. We recommend to use latest version 1.7.6.1