• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 24.09.19, 10:17
  • Opened by: Yannis
  • Closed by: Marek
  • Closed on: 01.11.19, 18:33
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15665 - PK Popups

Hello

I am trying to edit the popups for Newsletter and Size Guide but having some small issues.

1) I want to change the text in the newsletter popup but cant see where to edit the text…..? I can only change the image but not text….. There is no fields to edit text Please see attached.

2) How do I remove / edit the image on the size chart pop up? Again I can change text but not image…. See attached

Thank you

Comments

Marek 24 Sep 2019, 11:23

1. you can change the text in the translations - https://take.ms/OPCNK

2. you can upload your images for size guide module to the folder /modules/pk_sizeguide/views/assets/images/measuring-tips.jpg and change the text in the module settings

Yannis 24 Sep 2019, 15:29

Hi Marek

Thanks for quick response but I tried this and translation does not update! See attached. Also could no see where to update the header !Be the first to know! ?

I updated other translations in the Theme and these worked fine it is just this…

Thank you

Marek 24 Sep 2019, 21:38

The is not email subscription module, the is a Popup Message module

Yannis 24 Sep 2019, 22:26

Hi Marek

Yes this is the pop up message for newsletter so were can I find this to update the text?

I need a pop up with a message when users enter the site for the first time. Sorry but this is a bit confusing having to change the image in one module and the text in an other!

Were is this text so I can change this?

Thank you

Marek 25 Sep 2019, 10:36

You can find a text in the translation of the module Popup Message https://take.ms/kgwcL

Yannis 25 Sep 2019, 14:15

Hi Marek

Thank you for your response but unfortunately every time I modify this translation I get an Internal server error in the back office ! :-(

500 Internal error and the only way I can get things to work again is restoring a backup! So I will have to stop using this, unless there another solution?

Is there another pop up module I can try? If not for now I will have to leave this…

Thank you

Marek 25 Sep 2019, 21:40

That issue is not from the module. If you will have the issue next time, please let me know before restoring a backup, I can figure out what causes it.
I don’t have another popup module to advice you.
You can try to change the text directly in the file /modules/pk_popup/pk_popup.tpl

Yannis 26 Sep 2019, 09:20

Hi Marek

Thanks for answering, ok this is happening again now!

If I enter in:

International > Transalations
Modules > Module Manager

Then the back sends me a 500 Internal Server Error,

I think i know what is the cause it is the module of email alert that is by default for PS. You probably dont remember but in the beginning I had an issue with this as the merchant did not receive the email confirmation of an order! So I installed this!

This is a standard ps module ps_emailalerts but it breaks the backend of the ps. So not sure if this has to do something with the theme?

I have search forums and this does not produce an error with other installations so maybe there is something in this module that is not compatible?

I really need to fix this as receiving mails after an order is placed is very important

I have now disabled this module so I can carry on working…but I need to fix this.

I await your response,

Thanks

Marek 26 Sep 2019, 10:31

I have enabled Debug Mode and I see the error message now:

 Cannot declare class MailAlert, because the name is already in use

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll try to find out where the issue come from

Yannis 26 Sep 2019, 16:20

Hi Marek

I think for now I have solved the issue, I had 2 modules for mail Alert and I removed the old one ….by changing name of folder via ftp.

I also updated some other modules so the original mailalert module is now working and I have eliminated this Server Error. Lets hope it stays like this!

For now if you dont mind I will leave this thread open just in case it happens again

Thank you

Marek 26 Sep 2019, 16:28

Great!