• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 25.09.19, 15:08
  • Opened by: Sergio Nuzzo
  • Closed by: Marek
  • Closed on: 01.11.19, 18:40
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15688 - Problem in checkout edit info

Hello Marek,
I notice that if you start the checkout procedure without login (as guest) and go step by step until the payment, and at this point click to edit back the personal info when you edit and click continue to save, the page go to 500 error.
I try to active the debug mode to view the error in details, but on debug mode the page work correctly (strange).
I know it is unusual that a customer wants to change the personal info after entering it, but it can happen and it is bad that he receives an error page.

Here you can find a video of what I wrote: https://dev.writesketchand.com/problem-editinfo-cart.mov

Could you check and tell us how we can solve, please?

thank you

Comments

Marek 26 Sep 2019, 12:53

I’m not able to reproduce the issue. When I click “Edit” clink for the first step I see the following https://take.ms/UPEUP

Sergio Nuzzo 30 Sep 2019, 12:49

Hello Marek,
The problem is when you try to checkout without registering a user.
Then the password field and the date of birth field is left blank, as you can see in the previous video.

Thanks in advance.

Marek 01 Oct 2019, 12:51

I see an error in the mailchimppro module, try to disable it for a while