- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 07.10.19, 13:46
- Opened by: Aurélien Laurentin
- Closed by: Marek
- Closed on: 01.11.19, 18:59
- Reason: Closed
- Comment: Glad to help!
Ticket #15802 - Taxes problem
Hello
I noticed a problem on the prices.
They appear in without taxes for individuals people.
But they usually appear in all taxes included when I view them from a privilege client account.
Example with the baeri reserve
https://preprod.creative-network.fr/fr/caviar/82-69-caviar-baeri-reserve.html#/2-poids-30g The 30g is usually at € 118.50 and appears at € 98.75 (this is the price excluding taxes)
But with a privilege client account everything is correct.
Thank you very much
Comments
Here is a capture of the without taxes and with taxes.
They are the same for this product
Hi, Aurélien.
There is no any price configuration in the theme. All price configuration you can find in the prestashop back office. Please make sure you have all configured correctly
All possible back office changes have been made. Change of customer group, assignment of taxes, VAT change, test on another server ..
We really tested everything.
I let you have a look, I gave you the BO login.
Hello
We tried several things.
We do not have the problem with the native prestashop theme. This tax problem only occurs when your theme is installed.
Also we tried with the native prestashop database on a prestashop just installed on a test server: the problem also occurs as soon as we install your theme.
Ok, I see. Thank you for your investigations and suggestions. I’ll try to figure out what’s wrong there and provide you a fix as soon as possible
Have you tried this suggestions? https://www.prestashop.com/forums/topic/175140-how-to-show-price-without-taxes/ I suspect that is not a theme issue, but only price configuration.
How you did you test out classic theme, directly with current shop? or you have some test installation?
The groups are well affiliated with VAT.
Could you please switch your store to default theme to let me see correct price?
Is there a risk to lose all my settings ?
Thanks
All should be ok, but make a backup to be able to restore working copy in case some issues. Btw. good practice is to have always fresh backup of your current store