• Closed by: Marek
  • Closed on: 01.11.19, 18:59
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15802 - Taxes problem

Hello
I noticed a problem on the prices.
They appear in without taxes for individuals people.
But they usually appear in all taxes included when I view them from a privilege client account.

Example with the baeri reserve
https://preprod.creative-network.fr/fr/caviar/82-69-caviar-baeri-reserve.html#/2-poids-30g The 30g is usually at € 118.50 and appears at € 98.75 (this is the price excluding taxes)
But with a privilege client account everything is correct.

Thank you very much

Comments

Aurélien Laurentin 07 Oct 2019, 13:52

Here is a capture of the without taxes and with taxes.
They are the same for this product

Marek 07 Oct 2019, 20:43

Hi, Aurélien.
There is no any price configuration in the theme. All price configuration you can find in the prestashop back office. Please make sure you have all configured correctly

Aurélien Laurentin 08 Oct 2019, 11:30

All possible back office changes have been made. Change of customer group, assignment of taxes, VAT change, test on another server ..
We really tested everything.
I let you have a look, I gave you the BO login.

Aurélien Laurentin 10 Oct 2019, 09:15

Hello
We tried several things.

We do not have the problem with the native prestashop theme. This tax problem only occurs when your theme is installed.

Also we tried with the native prestashop database on a prestashop just installed on a test server: the problem also occurs as soon as we install your theme.

Marek 10 Oct 2019, 09:25

Ok, I see. Thank you for your investigations and suggestions. I’ll try to figure out what’s wrong there and provide you a fix as soon as possible

Marek 10 Oct 2019, 11:09

Have you tried this suggestions? https://www.prestashop.com/forums/topic/175140-how-to-show-price-without-taxes/ I suspect that is not a theme issue, but only price configuration.
How you did you test out classic theme, directly with current shop? or you have some test installation?

Aurélien Laurentin 10 Oct 2019, 11:34

The groups are well affiliated with VAT.

Marek 10 Oct 2019, 17:45

Could you please switch your store to default theme to let me see correct price?

Aurélien Laurentin 11 Oct 2019, 08:46

Is there a risk to lose all my settings ?
Thanks

Marek 11 Oct 2019, 21:16

All should be ok, but make a backup to be able to restore working copy in case some issues. Btw. good practice is to have always fresh backup of your current store