• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.10.19, 09:07
  • Opened by: Starstick
  • Closed by: Fred
  • Closed on: 24.02.20, 10:00
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15812 - required customization AMP version

Hello,
We have realized that the products where the customer has to write a required customization, in the AMP version it can be added to the cart without the customer recording the customization. On desktop it works fine.

Can you check it please?

This happens in all this category:https://www.starstickvinilos.com/es/19-nombres-personalizados

Thank you for your support

Comments

Marek 08 Oct 2019, 22:58

So the Add to cart button should be “available” only after some customization be added by customer? if so, we have to add this “feature” and it will take some time

Starstick 09 Oct 2019, 08:55

Hi,
In the product / options tab you can enter a text to fill in the customer.There is the option to set as required or not. We mark them as required because we cannot print the product without the name indicated by the customer. In AMP now the client writes but they do not click save and they believe it is recorded but not. That forces us to call customers asking the text they want. If possible, the buy button only has to be active if they have filled in and recorded the text, if it is a customizable product. This is how Prestashop always works. I attach you a detail.
Thank you for your support

Starstick 17 Jan 2020, 13:23

Some news about this ticket? we still have the same problem everyday..

Fred 17 Jan 2020, 13:24

There is no news about that. We will try to find a solution as soon as possible

Starstick 17 Feb 2020, 10:06

Hi, Did you find some solution?
We need to email many clients to detail which customization they want, which is a lot of work. We have this problem since oct 2019
Thank you

Fred 17 Feb 2020, 17:26

Sorry, I guess my previous reply was written for another ticket.
As for your problem, I need to update AMP module

Starstick 18 Feb 2020, 11:59

OK, you can update
thankyou

Fred 18 Feb 2020, 17:11

Could you please test it out now, it seems to work now

Starstick 24 Feb 2020, 09:59

greate, thank you