• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 10.10.19, 16:54
  • Opened by: ishak leghlam
  • Closed by: Marek
  • Closed on: 01.11.19, 19:01
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15839 - Page Builder Editor - Edit:alysum

Hello,

I have a problem with Page Builder Editor in Alysum.

I just installed the template and everything is working.

But i can’t update elements in Layout Builder because Page Builder Editor is always loading.

I try an other browser, clean the cache, login/logout, mobile and desktop version

Do you have a solution for that because ai can’t update the template in anyway.

Best Regards,

Ishak

Comments

Marek 10 Oct 2019, 17:03

Hi.
Try to disable this option https://monosnap.com/file/JYkHd4GsghhteiH90AZDzE3Q2QtjDo

Benoit Duval 17 Oct 2019, 12:30

We have gotthe same issue and just followed your advice.
It works well now.

Marek 17 Oct 2019, 12:34

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office