• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 13.10.19, 01:20
  • Opened by: nader alazemi
  • Closed by: Marek
  • Closed on: 28.10.19, 09:54
  • Reason: Closed
  • Comment: Glad to help!

Ticket #15857 - error about the "productcomments" module

Hi,
today i’ve purchased your theme “Alysum - Premium Prestashop AMP Theme”, and it’s supposed to be compatible with prestashop 1.7.
However, when one of my developer tried to install it, we faced an error about the “productcomments” module not being found.
The “theme.yml” file says that it’s a necessary module, while it is not present in the module list to be installed.
The problem was fixed by installing Vekia’s free module, but isn’t your theme supposed to work directly with no issues ? we’re afraid that this workaround might generate future errors for our shop, and we’d like to avoid that as much as possible.
Thank you.

Comments

nader alazemi 13 Oct 2019, 01:32

Also we’re getting this error message in the footer “Unable to load widget. Make sure the module “pk_contact” is installed and enabled”.
It turned out that it is not present in the folder of the theme modules to be installed as well.
Could you please specify the reason for these missing critical modules ? and where can we get them?

Marek 13 Oct 2019, 10:11

Hi, nader.
what theme version do you have?

nader alazemi 13 Oct 2019, 18:57

HI
This version is written down the Presets page
TS v.1.8.9 | Alysum v.5.3.8 | PS v.1.7.5.0 |

Marek 13 Oct 2019, 21:28

We recommend to use latest prestashop version 1.7.6.x. After upgrade try to install the theme, all should be fine

nader alazemi 15 Oct 2019, 09:33

We have upgraded to the latest prestashop version 1.7.6.x
and We tested the theme on Subdomain
We have faced many mistakes in the work of the theme
Such as the lack of response of some properties of the theme
And errors with use RTL
We need to be sure that these errors are not a reason for our store to stop!
My question is
1- Do you offer install service and configure the settings?
2- We also need to fix the errors that appear when using RTL
If my order is a paid service , Please tell me how much it cost ?
Best regards

Marek 16 Oct 2019, 10:53

I need to check out what’s wrong there
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

nader alazemi 17 Oct 2019, 00:02

i will fill out all necessary fields in my profile
All this information is for Subdomain
So any repair will not be necessary on this demo test site.
We will install the theme on this site later
https://arwaaj.com Note : We did not enter Purchase ID in Theme because this is a test site

Marek 17 Oct 2019, 15:35

As I can see all works fine. Could you please tell me what exactly wrong there?

nader alazemi 18 Oct 2019, 05:02

At first I would like to emphasize that this great theme and many wonderful options that we have not yet tested

But there are some mistakes that appear with us
- Does not respond to change font settings such as color, size and formatting
- There is a difference in the font between English and Arabic you can see that if you go to
Home Page - Footer - Prices drop - Product Price shows differently between English and Arabic
- If we go to Page Builder - product-page and change View from WIDGET FORM. From Horizontal to Vertical does not change
- AMP does not support RTL
- Errors in formatting portions of some pages in RTL language (I will send you a screenshot later)
I also told you that this is a test site and we are not interested in fixing these errors now,
But we want not to face these errors on our store so we ask you to provide support in installing the theme and fix these errors

Marek 18 Oct 2019, 07:38

Ok, I need time to check it out and search the solution.

nader alazemi 18 Oct 2019, 08:41

Thanks a lot.
We are waiting about it.
Thank you for taking into consideration any problems we have encountered.

Marek 21 Oct 2019, 18:26

1. Please make sure you have disabled cache and CSS compression in your back office
2. I don’t see the difference in fonts in Arabic and English languages https://take.ms/BRkZ6

3. Fixed
4. In progress

nader alazemi 22 Oct 2019, 08:18

Thank you after disabled cache and CSS   is working well
Please find a solution for AMP
It does not respond to RTL

Marek 22 Oct 2019, 13:38

Please test to confirm the change

nader alazemi 22 Oct 2019, 14:54

thanks a lot
RTL now works with AMP
This is a great work
We will start using the theme on the store in the coming days.
Do you offer installation service?
We also need some customization in the left menu to be like a screenshot (this site uses your theme)
With so many brands the menu looks bad
its ok If this is a paid service

Marek 22 Oct 2019, 18:16

1. What installation service do you need? you already have installed theme
2. With so many brands the menu looks bad, but what is the solution should be there? I have no idea
3. For now we have too much customer tickets and not available for custom works

nader alazemi 22 Oct 2019, 18:55

1- I told you when the ticket started that this site is a test site (Subdomain) and this is the link to our store
www.arwaaj.com 2- The solution is to have the brand list as shown in the screenshot attached I don’t know Is this option available in your theme?
3 - We have encountered some difficulties during the installation of the theme on the demo site, so we ask you to help us install the theme
It’s okay if this is a paid service we want to make sure that things are going well
Thank you and we appreciate that

Marek 23 Oct 2019, 15:13

1.but you already have install the theme. Just move it to another domain, that’s all
2. We will think how to do that
3. Yes, I can install it for you

nader alazemi 24 Oct 2019, 22:47

Thank you for your help and I appreciate that
I want to update the Website Access Details data in my profile and add our store data www.arwaaj.com and remove Subdomain data
I couldn’t remove Shop URL and Back-office (BO) URL

Marek 24 Oct 2019, 22:49

I just updated BO link in your account

nader alazemi 24 Oct 2019, 23:15

I just updated my profile
We are ready you can install the theme
Thank you
You doing a great job

Marek 25 Oct 2019, 10:02

The theme has been installed

nader alazemi 26 Oct 2019, 15:38

thank you alot for your support
We want to fix RTL, does not work in AMP

Marek 27 Oct 2019, 12:54

add following css to the file /modules/pk_amp/views/css/global.css

.lang-rtl {direction: rtl}
nader alazemi 27 Oct 2019, 23:37

Thank you RTL has been fixed