- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 15.10.19, 08:35
- Opened by: Alexandro Galussio
- Closed by: Marek
- Closed on: 22.10.19, 17:38
- Reason: Closed
- Comment: Glad to help!
Ticket #15869 - Facebook Chat
Good morning, in the facebook module works the login but I do not see the chat. Do you know why this can happen?
It is activated and configured
Comments
www.tiendahippie.es
I need access to module files. Currently I see only empty folder
You have the accesses in the ADM panel.
I don’t know how else I can give access without them being public.
it looks like a conflict with another module what uses Facebook scripts, if you know which one please disable it just for a test
The other module there is “The official Facebook pixel.”
I tried deactivating it anyway, and it didn’t work.
Please make sure you have your domain name in the White List https://monosnap.com/file/CmTgTuvzKV2QxSVrMzPL8wg0hUsJnR
Okay, it’s up to date. You can now enter the data that are there.
Do you already have your domain in the white list in the Facebook Page settings?
Yes, I entered it
I’m sure it’s a conflict with other Facebook module or wrong module configuration. The module usually works fine by default
all is ok in our demo https://alysum5.promokit.eu/en/
Since I installed it, it never worked. It didn’t even put the message logo.
I do not know what the problem may be, and if you who did not know I’m lost ….
Please uninstall all modules what you are not going to use, that’s also recommended for better performance. Then I’ll continue to investigate the issue
Okay, I’ll start doing it.
I’ve got all the modules under control. The developer of the hosting indicates me that the error is the one that I attach in the screenshot.
I see that error, but it doesn’t say what the problem comes from. We have tested out our module on different customers servers, our demo server and out localhost and all working fine. Only your installation has this problem. Could you please try to use this free Facebook module instead of our one https://www.prestashop.com/forums/topic/652948-facebook-messenger-chat/
Perfect, install the module and start working!
It’s a surprise for me. I’ll compare the code of our modules
Something made the module since now it deactivates it and activates yours and it works!
Facebook is always surprise me