• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 24.10.19, 09:03
  • Opened by: ishak leghlam
  • Closed by: Fred
  • Closed on: 01.12.19, 12:24
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #15982 - Error message appear in shipping screen

Hello,

I have this nessage on my screens “This carrier has not been configured yet. Please contact the merchant.”.

But i have 4 shippings method setup on my website and they are working because the price is setup.

Do you have any idea because i didn’t find anything on google.

Best regards

Comments

Marek 24 Oct 2019, 12:07

Hi, ishak.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

ishak leghlam 24 Oct 2019, 12:15

Done

Marek 24 Oct 2019, 12:43

it seems not a theme’s problem, but configuration of your carrier module.
Try to switch to default “Classic” prestashop theme to check out the issue there. Make a backup before the action