• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 28.10.19, 16:17
  • Opened by: Starstick
  • Closed by: Fred
  • Closed on: 01.12.19, 12:36
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16017 - login problems

Hello,
We have a problem with the login that is driving us crazy. Several users contact us and tell us that they register and then they cannot access. It does not happen to all users and is solved using an incognito tab. I attached a video with the example. Do you have any idea where the problem is coming from? It also happens in AMP.

vídeo: https://www.dropbox.com/s/zdmz8tat1m78kia/20191028_160648.mp4?dl=0

Kind regards

Comments

Marek 28 Oct 2019, 22:08

I see the issue first time.
Maybe you have some specific module which could manage login process.
Or it could also be a cache issue, if you have a cache like memcache, opcache services, or something similar

Starstick 29 Oct 2019, 08:59

Thanks for the help

Marek 29 Oct 2019, 09:10

Is the issue solved now?

Starstick 29 Oct 2019, 09:13

Not yet. We are still looking at it. But if you want you can close the tiket

Marek 29 Oct 2019, 09:14

The best way to check out the issue, is to switch the store to default prestashop theme, but you have to make a backup before this action