- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 28.10.19, 16:17
- Opened by: Starstick
- Closed by: Fred
- Closed on: 01.12.19, 12:36
- Reason: Closed
- Comment: Glad to help!
Ticket #16017 - login problems
Hello,
We have a problem with the login that is driving us crazy. Several users contact us and tell us that they register and then they cannot access. It does not happen to all users and is solved using an incognito tab. I attached a video with the example. Do you have any idea where the problem is coming from? It also happens in AMP.
vídeo: https://www.dropbox.com/s/zdmz8tat1m78kia/20191028_160648.mp4?dl=0
Kind regards
Comments
I see the issue first time.
Maybe you have some specific module which could manage login process.
Or it could also be a cache issue, if you have a cache like memcache, opcache services, or something similar
Thanks for the help
Is the issue solved now?
Not yet. We are still looking at it. But if you want you can close the tiket
The best way to check out the issue, is to switch the store to default prestashop theme, but you have to make a backup before this action