- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 29.10.19, 13:13
- Opened by: Areti Moki
- Closed by: Fred
- Closed on: 02.12.19, 22:03
- Reason: Closed
- Comment: Glad to help!
Ticket #16029 - Lost product images
Hi there, I’ m setting up a new e-shop for a customer of mine, which you may check here www.megafarmacie.com.
It is connected to a drop shipping platform from which were updating all products, prices, etc.
Yesterday I finished the synchronization and I wanted to change the size of the product’s photo (from 1200*800 to 600*600). So I have changed the size from image settings and then I receive a Prestashop system message that I had to regenerate images.
When finished the regeneration procedure all product images had been gone.
Still, I can see on the back end product’s photo, but in front-end, it doesn’t appear.
Could you please check it and tell me why it is happening? It is very urgent.
Please check the video https://drive.google.com/open?id=1CbY8ZKcbK_tk8OlI31ISMOJKQRa9Z1Kp Credentials for the back end:
username: support@megafarmacie.com
password: support##2019
Thank you,
Areti Moki
Comments
Hi, Areti.
That is definitely not a theme’s problem. Try to regenerate product large images once again
Hi there,
thank you for your collaboration.
Maybe you are right, but it is critical to check the screencast link bellow.
If this is not a theme’s problem then why every new product doesn’t appear either? I mean, ok with the old products that I had already regenerated the images, but why when I create a new product doesn’t appear either?
https://drive.google.com/open?id=1aT6h4048Qh_vnpwgbq6rf_pq2yGRGWQ1
Please switch to Classic theme and check out the issue there
It is obvious that the problem has to do with the theme.
I have changed preset to classic but the result was the same.
On the contrary when I change the Theme with the one that exist by default on Prestashop, all product’s images are appearing perfectly.
I have spend many days searching all the possible solutions for these issue, and I have a very difficult customer to deal with…
I think you have to occupied more with this problem of your Theme. It is very urgent!!!!!!!!!!!!!
https://drive.google.com/open?id=1vxJ7hQbLohcEQRSOvL8KdkO09tV7PP9Z
Trying to finger out what is going on… I clean the cache memory and load a product page. The product’s image is showing right.
I continue to open another product and is not working. I have to clean again the cache memory, in order to makeappear one more time the first product that I will choose.
======Any idea what the problem is?======
https://drive.google.com/open?id=1_TBTDBBhDH9G0Z_6h98AeS_qJwIUO_QN
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi there,
I have already filled out the credentials for my site. But no need to occupy with this issue. It was very urgent, so I had to reinstall everything (my Prestashop Installation) and started CRON jobs from the beginning.
Ok, we will test it out on our servers