• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 29.10.19, 13:13
  • Opened by: Areti Moki
  • Closed by: Fred
  • Closed on: 02.12.19, 22:03
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16029 - Lost product images

Hi there, I’ m setting up a new e-shop for a customer of mine, which you may check here www.megafarmacie.com.
It is connected to a drop shipping platform from which were updating all products, prices, etc.
Yesterday I finished the synchronization and I wanted to change the size of the product’s photo (from 1200*800 to 600*600). So I have changed the size from image settings and then I receive a Prestashop system message that I had to regenerate images.
When finished the regeneration procedure all product images had been gone.
Still, I can see on the back end product’s photo, but in front-end, it doesn’t appear.
Could you please check it and tell me why it is happening? It is very urgent.

Please check the video https://drive.google.com/open?id=1CbY8ZKcbK_tk8OlI31ISMOJKQRa9Z1Kp Credentials for the back end:
username: support@megafarmacie.com
password: support##2019

Thank you,
Areti Moki

Comments

Marek 29 Oct 2019, 16:07

Hi, Areti.
That is definitely not a theme’s problem. Try to regenerate product large images once again

Areti Moki 30 Oct 2019, 07:00

Hi there,
thank you for your collaboration.
Maybe you are right, but it is critical to check the screencast link bellow.
If this is not a theme’s problem then why every new product doesn’t appear either? I mean, ok with the old products that I had already regenerated the images, but why when I create a new product doesn’t appear either?

https://drive.google.com/open?id=1aT6h4048Qh_vnpwgbq6rf_pq2yGRGWQ1

Marek 30 Oct 2019, 12:35

Please switch to Classic theme and check out the issue there

Areti Moki 30 Oct 2019, 18:56

It is obvious that the problem has to do with the theme.
I have changed preset to classic but the result was the same.
On the contrary when I change the Theme with the one that exist by default on Prestashop, all product’s images are appearing perfectly.
I have spend many days searching all the possible solutions for these issue, and I have a very difficult customer to deal with…
I think you have to occupied more with this problem of your Theme. It is very urgent!!!!!!!!!!!!!

https://drive.google.com/open?id=1vxJ7hQbLohcEQRSOvL8KdkO09tV7PP9Z

Areti Moki 30 Oct 2019, 20:37

Trying to finger out what is going on… I clean the cache memory and load a product page. The product’s image is showing right.
I continue to open another product and is not working. I have to clean again the cache memory, in order to makeappear one more time the first product that I will choose.
======Any idea what the problem is?======

https://drive.google.com/open?id=1_TBTDBBhDH9G0Z_6h98AeS_qJwIUO_QN

Marek 31 Oct 2019, 00:26

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Areti Moki 05 Nov 2019, 18:37

Hi there,
I have already filled out the credentials for my site. But no need to occupy with this issue. It was very urgent, so I had to reinstall everything (my Prestashop Installation) and started CRON jobs from the beginning.

Marek 05 Nov 2019, 18:50

Ok, we will test it out on our servers