• Closed by: Fred
  • Closed on: 04.01.20, 19:29
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16050 - Can see products in mobile and tablet

Hi,

At this moment I can’t see the featured products in the mobile version and photo slide at home page. These two components are configured to work in all dimensions. In desktop everything is fine!

Comments

Marek 31 Oct 2019, 10:35

Hi, Rui Jorge Araújo Domingues.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Rui Jorge Araújo Domingues 01 Nov 2019, 00:22

I just did right now! In addition to not being able to see the products on the main page I also can’t see the facebook chat icon in desktop resolution, only on mobile! can you fix this also?

Marek 01 Nov 2019, 13:05

I see now.
Please make sure you have AMP layout, read more here http://venedor3.promokit.eu/promokit/documentation/#amp

Rui Jorge Araújo Domingues 01 Nov 2019, 14:08

Attachments:

login_fail.png (54.3 KiB)
Marek 01 Nov 2019, 14:14

we didn’t touch anything, I didn’t ever login to your back office

Rui Jorge Araújo Domingues 01 Nov 2019, 14:30

sorry. it’s all right! keyboard character error, language change! Thank you for your help!

Marek 01 Nov 2019, 14:36

Great!

Rui Jorge Araújo Domingues 01 Nov 2019, 18:56

I cant reset the password! can you help me

Attachments:

Captura de ecrã 2019-11-01, ... (187.9 KiB)
Rui Jorge Araújo Domingues 01 Nov 2019, 20:25

i cant send emails!

Marek 01 Nov 2019, 21:20

could you please give me more details?

Rui Jorge Araújo Domingues 01 Nov 2019, 21:29

give me error when a try to reset a password. Then i try in backoffice to send a email and give error. Is possible some incompatibility with module in picture?

Attachments:

test_email.png (538.4 KiB)
Module manager • Geoflash.png (468.2 KiB)
Marek 01 Nov 2019, 21:31

but that is your back office issue, how it’s related to the theme?

Rui Jorge Araújo Domingues 03 Nov 2019, 00:22

Right! i get a problem with the theme for beginning. The facebook chat app dont work! i have the error on my console

Attachments:

Captura de ecrã 2019-11-02, ... (1.77 MiB)
Rui Jorge Araújo Domingues 04 Nov 2019, 14:56

The facebook chat app dont work! i have the error on my console

Marek 04 Nov 2019, 16:07

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Rui Jorge Araújo Domingues 04 Nov 2019, 16:12

I already fill the fields

Marek 04 Nov 2019, 16:14

not yet, “FTP Host (Server name)” is empty

Rui Jorge Araújo Domingues 04 Nov 2019, 16:17

done

Marek 04 Nov 2019, 16:37

I’m not able to connect 

Status:      	Resolving address of premium08
Status:      	Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known".
Error:        	Could not connect to server
Rui Jorge Araújo Domingues 04 Nov 2019, 16:39

check now. i change the host name for my host ip address

Rui Jorge Araújo Domingues 04 Nov 2019, 16:40

94.126.169.239

Rui Jorge Araújo Domingues 04 Nov 2019, 17:41

94.126.169.239

Rui Jorge Araújo Domingues 04 Nov 2019, 18:27

Can you see the error in facebook chat?

Marek 05 Nov 2019, 13:30

Do you have some cache enabled? I have changed your custom js because there was wrong code but if I open the file through browser I see there old code https://take.ms/S8o71

Rui Jorge Araújo Domingues 05 Nov 2019, 13:41

In my backoffice my chache is disabled.

Attachments:

cache.png (277.9 KiB)
Marek 05 Nov 2019, 17:08

I see a blank page now, are you doing something there?

Rui Jorge Araújo Domingues 05 Nov 2019, 21:45

Is in maintanance mode

Rui Jorge Araújo Domingues 05 Nov 2019, 21:46

now you can see the store!

Marek 06 Nov 2019, 11:50

Please make sure you have added your domain name to the whitelist in the Facebook Page settings → Advanced Messaging

Rui Jorge Araújo Domingues 06 Nov 2019, 13:16

Its works! Thank you my client give a account for login his facebook page accout but with this account this forms to add whitlist domains is not show! with your help i access with his account and it works! thank you! i dont find this in documentation! sory to ask

Marek 06 Nov 2019, 13:17

Great! no problem. we will add an information about that to the documentation

Rui Jorge Araújo Domingues 06 Nov 2019, 14:44

I have a problem with the div for logout! i try many changes in the class pk_register but without success! this bug is like this from the installation of the theme

Attachments:

div logout.png (53.8 KiB)
console.png (1.83 MiB)
Marek 06 Nov 2019, 17:08

Where I can see that? there is no such text in your header

Rui Jorge Araújo Domingues 23 Nov 2019, 21:07

Good Afternoon, i have a problem in compare products! when i click the button on a product show this error (image attached) in the console.

Attachments:

console_Error.png (117.4 KiB)
Fred 24 Nov 2019, 11:21

The issue has been fixed. Please test to confirm the change

Rui Jorge Araújo Domingues 24 Nov 2019, 21:45

How can update the module without problems? i have the problem yet

Fred 25 Nov 2019, 10:59

what module and what problem do you have?

Rui Jorge Araújo Domingues 27 Nov 2019, 20:59

I have problem with compare products. I dont know to resolve this

Attachments:

Captura de ecrã 2019-11-27, ... (779.5 KiB)
Fred 28 Nov 2019, 14:14

The issue has been fixed. Please test to confirm the change

Rui Jorge Araújo Domingues 28 Nov 2019, 22:04

is not fixed

Rui Jorge Araújo Domingues 03 Dec 2019, 15:41

Please need to deliver a store to the customer! I mentioned above twice what is the error that appears on the console when I click on the product comparison icon. Is it urgent. Both times he didn’t explain anything to me. I need to know how to solve this problem step by step

Fred 03 Dec 2019, 16:59

Your website is not available for me https://www.geoflash.pt

Rui Jorge Araújo Domingues 03 Dec 2019, 22:34

You made some changes to my system? everything was working except for product comparison! Today I did not move anything and after sending my email to you or the site is in trouble. This is serious

Rui Jorge Araújo Domingues 03 Dec 2019, 22:35

Check

Attachments:

Captura de ecrã 2019-12-03, ... (106.9 KiB)
Fred 03 Dec 2019, 22:36

I didn’t touch anything, right after your email I open your website and it didn’t worked, and I wrote you about that

Rui Jorge Araújo Domingues 04 Dec 2019, 20:02

Sory! is from my host server! is resolved! the site is working again, and the only thing is left is the problem of compared products! Can you check?

Attachments:

Captura de ecrã 2019-12-04, ... (508 KiB)
Rui Jorge Araújo Domingues 04 Dec 2019, 20:36

is working!

Fred 04 Dec 2019, 21:13

Great!