• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 31.10.19, 14:59
  • Opened by: Denis Vrazalica
  • Closed by: Fred
  • Closed on: 19.11.19, 10:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16052 - Carrousel Not working

The Carrousel is not working anywhere on the site.
For instance in the product page for the related products :

I also tried the instagram widget Carrousel and its the same thing.

Could you please check it out ?

Best regards,


screenshot-dev.capsulemarket.... (521.9 KiB)


Marek 31 Oct 2019, 16:29

I suppose you need to have one more product to activate carousel

Denis Vrazalica 31 Oct 2019, 16:31

There are products, but as shown in the Screenshot the carrousel is not initiating.

Marek 31 Oct 2019, 16:32

do you nave more then 4 product there for sure? as I can see there is only 4 products, and in this case the carousel can't be activated

Denis Vrazalica 31 Oct 2019, 16:33

I'll put 16 prodycts and it still wont work.

Denis Vrazalica 31 Oct 2019, 17:52

Hello, have you had a chance to take a look ?

Marek 31 Oct 2019, 17:53

Hi, Denis.
We have other customer tickets as well, please be patient and we will reply to you as soon as possible. https://take.ms/4DKDh

Marek 31 Oct 2019, 19:40

I see now. You are using child theme, please make sure the config of child theme is correct https://alysum5.promokit.eu/promokit/documentation/#child-theme