• Priority: High
  • Status: Closed
  • Closed by: Fred (fred)
  • Closed on: 15.11.19, 17:31
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16053 - Email issue

Hi Marek,

Into email in the footer there is social link but when we recieve the email for example “preparation” the image of social link disappears like the image in attachement. This is the same issue for all emails.

Another issues:

- within the module pk_email control the fields “email” is “yes” and show Adress is “no” but the email contact not appears in the footer



marek pb.pdf (93.3 KiB)

This ticket does not depend on any other tickets.

Marek (marek) 31 Oct 2019, 19:47

Hi, Dominique.
We have removed our email templates from the theme because prestashop changed format of email templates. There is no more support for old email templates, sorry.

dominique matonnier (mistermarti) 01 Nov 2019, 06:27

Hi Marek,

I don't understand I am using the templates from your theme, what I need to do? are you using new templates from prestashop? or do I need to use new templates from prestashop and where I can find it? this is not clear for me sorry.


Marek (marek) 01 Nov 2019, 12:33

We have removed our email template and don't use them in the latest theme version more. But if you really need that, I can check out what's wrong there.