- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 03.11.19, 13:19
- Opened by: Karim BOUDALI
- Closed by: Fred
- Closed on: 03.01.20, 14:31
- Reason: No answer from a customer
- Comment: Glad to help!
Ticket #16067 - CUSTOMER NOTICE and problem display image product attribute
1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml
When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)
2 - Always the same product link, the product image appears correctly.
If you choose the 75ml attribute, the product photo does not appear.
Reclick on 100ml and click again on 75ml. The photo appears next.
Why ? Is this a problem of behavior?
Thanks for your help !
Karim
Comments
there is a problem in the display requests of my product sheets.
for example, the quantities on the fihe produced do not change when you change the values of the attributes:
Example for this product link:
https://www.qinki.fr/parfum-femme/488-663-chloe-signature-edt-vaporisateur-3614220449678.html#/463-contents-75_ml
quantity for 30ml : 15
quantity for 50ml : 120
quantity for 75ml : 90
it always shows the same quantity, it’s not normal
Attachments:
km.jpg(310.8 KiB)1. Fixed
2. I can only remove quantities. It generates in the prestashop core files and I have no idea why it doesn’t update the quantity. That is definitely not a theme’s issue
OK, thanks
How can I do not display the quantities on the product sheet?
I disabled in the backoffice, show the quantities but it does not work.
Fixed
Thank you
did you see the last problem?
1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml
When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)
Attachments:
c2.jpg(311.2 KiB)Thank you
did you see the last problem?
1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml
When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)
Attachments:
c2.jpg(311.2 KiB)I’m sorry but the problem fix point number 1 is still present, I still do not have the images of the attributes that appear
example :
https://www.qinki.fr/parfum-femme/65-94-twilly-d-hermes-edp-vaporisateur-3346133200021.html#/483-contents-85_ml
3 - When you click on “GIVE YOUR OPINION” on the product sheet, the product to be noted does not correspond to the requested article, here is the link URL for example :
https://www.qinki.fr/parfum-femme/2254-3606-happy-moments-eau-de-toilette-vaporisateur-8436550501247.html#/479-contents-90_ml
Attachments:
reviewcopie.jpg(151.9 KiB)The issue with stars has been fixed
As for the image we are working on that
ok I saw thank you Marek, I leave you the care to see the other problems.
Thank you very much !
“The issue with stars has been fixed”
Hi
I still have the Rating problem (see screenshot).
1- Go to an example category “perfumes> Elle”, the first page is displayed correctly but if you go on page 2 of the list of products the problem is still there.
Attachments:
rating.jpg(262.6 KiB)Now I see. Hope to fix it as soon as possible
please test it out now
Hi Marek
thank you for coming back on the problem! I no longer have the load of displaying stars but:
Here are my observations:
1- see screenshot, why there is a double star rating line.
https://www.qinki.fr/38-parfum-femme product ID: 5
2- the download time is very very long when you want to go from page 1 to page 2 of a product list. Something I did not have before.
thank you for helping, sincerely!
Attachments:
review2.jpg(449 KiB)et il y a aussi ce problème :
3 - When you click on “GIVE YOUR OPINION” on the product sheet, the product to be noted does not correspond to the requested article, here is the link URL for example :
https://www.qinki.fr/parfum-femme/2254-3606-happy-moments-eau-de-toilette-vaporisateur-8436550501247.html#/479-contents-90_ml
1. it seems a cache of your browser, it looks fine for me https://take.ms/O2XJ97
2. it takes 1-3 seconds for me, and it’s ok I suppose
3. That is a problem of the module what developed by prestashop team. I have disabled an image for a while
thank you very much !!!
1- when I activate in the backoffice prestashop “performance”> “CCC Smart cache” on “YES”
I have this problem:
If you choose the 75ml attribute, the product does not appear.
Reclick on 100ml and click again on 75ml. The photo appears next.
2- when I activate in the backoffice prestashop “performance”> “CCC Smart cache” on “NO” there is no problem, the images of the attributes appear without problem.
what can i do to make it work properly
example product with attributes :
https://www.qinki.fr/parfum-femme/2128-3421-pop-edp-vaporisateur-0730870171608.html#/464-contents-100_ml
Thanks
Please try now
sorry but don’t work again
maybe it’s a browser’s cache, try in incognito mode or in another browser
I also tried on firefox, cache cache, browsing history, it’s the same, it does not work.
even in private navigation
strange but it works for me. Check out my video https://take.ms/FfY1p
yes because if you go to :
advanced parameters > performance > “Smart cache” pour les feuilles de style === is “no” actived
but if you go to :
advanced parameters > performance > “Smart cache” pour les feuilles de style === is “yes” actived »»»»> don’t work
test and see :
example link : https://www.qinki.fr/parfum-femme/75-108-scandal-edp-vaporisateur-8435415006408.html#/469-contents-80_ml
It works for me with enabled Smart cache as well https://take.ms/0EQtr
I trust you, it’s still very strange!
I will test on another computer somewhere else than at the office
thank you for your help !
oh yes it works!
Great!
Hi,
on gtmetrix i have this error, how i can resolve it please : (thank you)
The following requests are returning 404/410 responses. Either fix the broken links, or remove the references to the non-existent resources.
https://www.qinki.fr/img/m/fr.webp https://www.qinki.fr/modules/pspagebuilder/views/img/footer-fix-768
bestregards
karim
ok I fix with a redirection on the home page, you think it’s ok ?
Yes, it seems ok now
Please, have you a solution for This : (gtmetrix)
776.6KiB of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.
https://www.qinki.fr/themes/alysum/assets/cache/bottom-553a99267.js (768.8KiB)
https://www.qinki.fr/ (7.9KiB of inline JavaScript)
No, we don’t have a solution. You have to ask prestashop community or support how to do that, because it’s not related to the theme
Hi,
i have this problem (see screenshot), have you the same problem ?
Thank you
Attachments:
QINKI.pdf(202.2 KiB)it always works fine. Try to reset the module