• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 03.11.19, 13:19
  • Opened by: Karim BOUDALI
  • Closed by: Fred
  • Closed on: 03.01.20, 14:31
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16067 - CUSTOMER NOTICE and problem display image product attribute

1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml

When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)

2 - Always the same product link, the product image appears correctly.
If you choose the 75ml attribute, the product photo does not appear.
Reclick on 100ml and click again on 75ml. The photo appears next.
Why ? Is this a problem of behavior?

Thanks for your help !
Karim

Attachments:

c2.jpg (311.2 KiB)

Comments

Karim BOUDALI 04 Nov 2019, 11:26

there is a problem in the display requests of my product sheets.

Karim BOUDALI 04 Nov 2019, 11:56

for example, the quantities on the fihe produced do not change when you change the values of the attributes:

Example for this product link:
https://www.qinki.fr/parfum-femme/488-663-chloe-signature-edt-vaporisateur-3614220449678.html#/463-contents-75_ml

quantity for 30ml : 15
quantity for 50ml : 120
quantity for 75ml : 90

it always shows the same quantity, it’s not normal

Attachments:

km.jpg (310.8 KiB)
Marek 04 Nov 2019, 13:02

1. Fixed
2. I can only remove quantities. It generates in the prestashop core files and I have no idea why it doesn’t update the quantity. That is definitely not a theme’s issue

Karim BOUDALI 04 Nov 2019, 13:12

OK, thanks

How can I do not display the quantities on the product sheet?

I disabled in the backoffice, show the quantities but it does not work.

Marek 04 Nov 2019, 14:00

Fixed

Karim BOUDALI 04 Nov 2019, 14:08

Thank you :-)

did you see the last problem?

1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml

When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)

Attachments:

c2.jpg (311.2 KiB)
Karim BOUDALI 04 Nov 2019, 15:56

Thank you :-)

did you see the last problem?

1 - customer opinion:
Example link: https://www.qinki.com/man-parking-23-30-after-game-edt-vaporizer-8434853000009.html#/471-contents-125_ml

When you click on “product notification”, the pop-up window opens.
It is impossible to click on the stars (see capture)

Attachments:

c2.jpg (311.2 KiB)
Karim BOUDALI 04 Nov 2019, 16:22

I’m sorry but the problem fix point number 1 is still present, I still do not have the images of the attributes that appear

example :
https://www.qinki.fr/parfum-femme/65-94-twilly-d-hermes-edp-vaporisateur-3346133200021.html#/483-contents-85_ml

Karim BOUDALI 04 Nov 2019, 18:49

3 - When you click on “GIVE YOUR OPINION” on the product sheet, the product to be noted does not correspond to the requested article, here is the link URL for example :
https://www.qinki.fr/parfum-femme/2254-3606-happy-moments-eau-de-toilette-vaporisateur-8436550501247.html#/479-contents-90_ml

Attachments:

reviewcopie.jpg (151.9 KiB)
Marek 04 Nov 2019, 21:35

The issue with stars has been fixed
As for the image we are working on that

Karim BOUDALI 04 Nov 2019, 21:49

ok I saw thank you Marek, I leave you the care to see the other problems.
Thank you very much !

Karim BOUDALI 05 Nov 2019, 10:43

“The issue with stars has been fixed”

Hi

I still have the Rating problem (see screenshot).

1- Go to an example category “perfumes> Elle”, the first page is displayed correctly but if you go on page 2 of the list of products the problem is still there.

Attachments:

rating.jpg (262.6 KiB)
Marek 05 Nov 2019, 11:49

Now I see. Hope to fix it as soon as possible

Marek 06 Nov 2019, 18:11

please test it out now

Karim BOUDALI 06 Nov 2019, 20:44

Hi Marek

thank you for coming back on the problem! I no longer have the load of displaying stars but:
Here are my observations:

1- see screenshot, why there is a double star rating line.
https://www.qinki.fr/38-parfum-femme product ID: 5
2- the download time is very very long when you want to go from page 1 to page 2 of a product list. Something I did not have before.

thank you for helping, sincerely!

Attachments:

review2.jpg (449 KiB)
Karim BOUDALI 06 Nov 2019, 20:45

et il y a aussi ce problème :

3 - When you click on “GIVE YOUR OPINION” on the product sheet, the product to be noted does not correspond to the requested article, here is the link URL for example :
https://www.qinki.fr/parfum-femme/2254-3606-happy-moments-eau-de-toilette-vaporisateur-8436550501247.html#/479-contents-90_ml

Marek 06 Nov 2019, 21:33

1. it seems a cache of your browser, it looks fine for me https://take.ms/O2XJ97

2. it takes 1-3 seconds for me, and it’s ok I suppose
3. That is a problem of the module what developed by prestashop team. I have disabled an image for a while

Karim BOUDALI 07 Nov 2019, 08:19

thank you very much !!!

Karim BOUDALI 07 Nov 2019, 09:10

1- when I activate in the backoffice prestashop “performance”> “CCC Smart cache” on “YES”

I have this problem:
If you choose the 75ml attribute, the product does not appear.
Reclick on 100ml and click again on 75ml. The photo appears next.

2- when I activate in the backoffice prestashop “performance”> “CCC Smart cache” on “NO” there is no problem, the images of the attributes appear without problem.

what can i do to make it work properly

example product with attributes :
https://www.qinki.fr/parfum-femme/2128-3421-pop-edp-vaporisateur-0730870171608.html#/464-contents-100_ml

Thanks

Marek 07 Nov 2019, 12:54

Please try now

Karim BOUDALI 07 Nov 2019, 13:03

sorry but don’t work again

Marek 07 Nov 2019, 13:04

maybe it’s a browser’s cache, try in incognito mode or in another browser

Karim BOUDALI 07 Nov 2019, 13:05

I also tried on firefox, cache cache, browsing history, it’s the same, it does not work.

Karim BOUDALI 07 Nov 2019, 13:06

even in private navigation

Marek 07 Nov 2019, 15:05

strange but it works for me. Check out my video https://take.ms/FfY1p

Karim BOUDALI 07 Nov 2019, 15:09

yes because if you go to :

advanced parameters > performance > “Smart cache” pour les feuilles de style === is “no” actived

but if you go to :

advanced parameters > performance > “Smart cache” pour les feuilles de style === is “yes” actived »»»»> don’t work

test and see :

example link : https://www.qinki.fr/parfum-femme/75-108-scandal-edp-vaporisateur-8435415006408.html#/469-contents-80_ml

Marek 07 Nov 2019, 15:20

It works for me with enabled Smart cache as well https://take.ms/0EQtr

Karim BOUDALI 07 Nov 2019, 16:06

I trust you, it’s still very strange!
I will test on another computer somewhere else than at the office

thank you for your help !

Karim BOUDALI 07 Nov 2019, 16:07

oh yes it works!

Marek 07 Nov 2019, 16:09

Great!

Karim BOUDALI 19 Nov 2019, 10:22

Hi,

on gtmetrix i have this error, how i can resolve it please : (thank you)

The following requests are returning 404/410 responses. Either fix the broken links, or remove the references to the non-existent resources.

https://www.qinki.fr/img/m/fr.webp https://www.qinki.fr/modules/pspagebuilder/views/img/footer-fix-768

bestregards
karim

Karim BOUDALI 19 Nov 2019, 10:50

ok I fix with a redirection on the home page, you think it’s ok ?

Fred 19 Nov 2019, 11:03

Yes, it seems ok now

Karim BOUDALI 19 Nov 2019, 16:29

Please, have you a solution for This : (gtmetrix)

776.6KiB of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.

https://www.qinki.fr/themes/alysum/assets/cache/bottom-553a99267.js (768.8KiB)
https://www.qinki.fr/ (7.9KiB of inline JavaScript)

Fred 20 Nov 2019, 09:32

No, we don’t have a solution. You have to ask prestashop community or support how to do that, because it’s not related to the theme

Karim BOUDALI 25 Nov 2019, 14:27

Hi,

i have this problem (see screenshot), have you the same problem ?
Thank you

Attachments:

QINKI.pdf (202.2 KiB)
Marek 25 Nov 2019, 21:55

it always works fine. Try to reset the module