• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 07.11.19, 19:16
  • Opened by: Leonor F.
  • Closed by: Marek
  • Closed on: 07.11.19, 21:20
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16118 - Confirmation email issues

When a customer sends an email from the contact form, she receive the confirmation message in her inbox, but instead of showing their first and last name, it shows {First name} and {last name},see image.
The customer always receives this confirmation message, if they are logged into her account, and also if they are a new customer without account
It is possible to solve this?
Either that only “Hello” appears inthe confirmation mensage, or that the message is sent with the name and surname of the client, when the message is sent from an client account.
Thanks

Comments

Leonor F. 07 Nov 2019, 19:17

Image

Attachments:

Mail.jpg (31.9 KiB)
Marek 07 Nov 2019, 20:32

Email templates are not a part of the theme

Leonor F. 07 Nov 2019, 21:14

Ok. Thank you