• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Marek
  • Private: No
  • Open Date: 10.11.19, 16:55
  • Opened by: shiryin kwok
  • Closed by: Fred
  • Closed on: 03.01.20, 15:34
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16139 - This theme is not valid for PrestaShop 1.7

hi,i install it by FTP,url and file zip,they are not work.

Attachments:

14.png (52 KiB)

Comments

Marek 10 Nov 2019, 16:55

Hi, shiryin kwok.
Please make sure you have unzipped downloaded archive, and installing the file alysum-v.5.3.8.zip

shiryin kwok 10 Nov 2019, 17:19

it is not work also.

Attachments:

15.png (16.5 KiB)
shiryin kwok 10 Nov 2019, 17:20

could I refund my money,I try too much method,this is I installing the file alysum-v.5.3.8.zip three times,and I install the all zip too much time.

Marek 10 Nov 2019, 17:30

Let me try to check out what’s wrong there?
The theme has been tested out much times and works fine

shiryin kwok 10 Nov 2019, 17:31

ok,please try it.my prestashop is 1.7.4.4

Marek 10 Nov 2019, 17:31

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

shiryin kwok 11 Nov 2019, 04:54

Hi,I update the FTP,the first domain that i have install the theme zip.

Marek 11 Nov 2019, 09:27

Ok, I suppose the problem was with missing “Product Comments” module, because of outdated Prestashop version. I have uploaded it to your server now installation should work.
In case of some problem please provide access to your back office to let me see what’s wrong there

shiryin kwok 11 Nov 2019, 15:43

ok,please try it.my prestashop is 1.7.4.4

shiryin kwok 11 Nov 2019, 15:49

Thank you,it is work.
Could you please help my to solve my two domain?
https://alysum5.promokit.eu/classic/en/ I want to use this theme for my first domain.
https://alysum5.promokit.eu/electronics/en/ this theme for my second domain.
Please help me.

Marek 11 Nov 2019, 16:12

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

shiryin kwok 11 Nov 2019, 16:21

Hi,Marek
I finish it.

Marek 11 Nov 2019, 16:28

Do you have two licenses for both stores?

shiryin kwok 11 Nov 2019, 16:34

which two licenses?

shiryin kwok 11 Nov 2019, 16:35

this my two domains,I want to use the theme for my two stores.

Marek 11 Nov 2019, 16:37

Please check out theme forest licenses https://take.ms/Ds3Pi read more here https://themeforest.net/licenses/standard

As you can see you can use the theme for one domain only

shiryin kwok 11 Nov 2019, 16:48

Yes,thank you.
I need to check refund the money.
I am not too much money buy the theme again.

shiryin kwok 11 Nov 2019, 17:27

If you don’t want to refund ,Pls change my theme.
https://alysum5.promokit.eu/classic/en/ I would like to use this one.

Marek 11 Nov 2019, 17:28

which domain for?

shiryin kwok 11 Nov 2019, 17:33

suffix : es

shiryin kwok 11 Nov 2019, 17:48

How is it?I go to sleep,reply you tomorrow.
And Thank you for your work.

Marek 11 Nov 2019, 17:48

The theme has been successfully installed

shiryin kwok 12 Nov 2019, 01:35

How is it?I go to sleep,reply you tomorrow.
And Thank you for your work.

shiryin kwok 12 Nov 2019, 01:39

Thank you so much.
It is valid.

Marek 12 Nov 2019, 10:39

you are welcome

shiryin kwok 13 Nov 2019, 17:09

pls look at my domian es,it is not like the purchase theme

Fred 13 Nov 2019, 17:12

What do you mean? Deferent products?

shiryin kwok 13 Nov 2019, 17:16

no products,the typographic design,and the picture position has problem

Attachments:

QQ图片20191114001247.png (64.5 KiB)
Fred 13 Nov 2019, 17:25

you have configured your prestashop by default, there is no installed “Special Products” module. Just install it, that is not theme’s issue.

shiryin kwok 14 Nov 2019, 01:54

yes,thank you.

Fred 14 Nov 2019, 08:34

you are welcome

shiryin kwok 24 Nov 2019, 12:22

Hi,Marek
I couldn’t find the layout for Alysum

Attachments:

微信图片_20191124191412.png (111.6 KiB)
Fred 24 Nov 2019, 18:10

I have no idea why is it.
Try to reset Page Builder module, or import it manually, see readme file

shiryin kwok 30 Nov 2019, 17:10

Hello,Marek
How could I cancel the id link.
I had tried to delete them,but it is not work.
should I send you again my ftp account and password?

Attachments:

2.png (48.1 KiB)
3.png (34.9 KiB)
4.png (37.1 KiB)
shiryin kwok 30 Nov 2019, 17:31

where could i write product detail?

Attachments:

5.png (13.8 KiB)
Fred 30 Nov 2019, 18:38

1. As I know you need some module to do that
2, you can only do that with CSS

shiryin kwok 15 Dec 2019, 15:52

Hi,Marek
I would like to ask two questions,please help me.
the mobile phone payment is no work,how could i configurate?The computer PayPal payment is valid,but the mobile is not work.

the second problem :why the mobile product detail page is not adaptive,how could i configurate it?

Attachments:

微信图片_20191215224743.jpg (147.4 KiB)
微信图片_20191215224810.png (190.5 KiB)
Fred 15 Dec 2019, 23:37

Hi.
1. Go to AMP Settings and disable AMP for Checkout page
2. Could you please give me a link to a page where I can see the issue?

shiryin kwok 16 Dec 2019, 13:17

Hi,Marek
I would like to ask two questions,please help me.
the mobile phone payment is no work,how could i configurate?The computer PayPal payment is valid,but the mobile is not work.

the second problem :why the mobile product detail page is not adaptive,how could i configurate it?

Attachments:

微信图片_20191215224743.jpg (147.4 KiB)
微信图片_20191215224810.png (190.5 KiB)
shiryin kwok 16 Dec 2019, 13:24

The es suffix website,the all product page is not normal,it is pc page.It is no adaptative on mobile.

shiryin kwok 16 Dec 2019, 13:32

I try to add the amp link,but it is not work.

Attachments:

amp.png (11.2 KiB)
shiryin kwok 16 Dec 2019, 13:42

I solved it.

Attachments:

amp.png (11.2 KiB)
Fred 16 Dec 2019, 14:30

Great! What is the solution?

shiryin kwok 16 Dec 2019, 16:34

please help me to make my mobile payment,it is .com suffix website.
I really don’t know how to make the mobile payment and the mobile product image is not suitable.
Please help me,I upload my website information.

Attachments:

mobile product detail.jpg (1.55 MiB)
amp payment.jpg (147.4 KiB)
Fred 16 Dec 2019, 16:35

You can disable AMP for checkout page in the AMP settings

shiryin kwok 16 Dec 2019, 17:15

I really don’t find up the amp checkout page,amp setting doesn’t any checkout setting.please help my to change it.I updated my website log in information.
And I Have 2 problems now.
please look at my pictrue for “mobile product detail”,how could i make the picture adapta mobile?

Fred 16 Dec 2019, 17:23
shiryin kwok 16 Dec 2019, 18:01

I really don’t find up the amp checkout page,amp setting doesn’t any checkout setting.please help my to change it.I updated my website log in information.
And I Have 2 problems now.
please look at my pictrue for “mobile product detail”,how could i make the picture adapta mobile?

Fred 16 Dec 2019, 18:25

1. I just enabled it for you https://take.ms/nyUVu 2. Please give me a link where I can see that

shiryin kwok 17 Dec 2019, 16:13

thank you,https://monosnap.com/file/FiH70w41WZAypXImDOTqQePSKrWSMC I had ever try to use it before,it is not work and use desk version.

shiryin kwok 17 Dec 2019, 16:14

.

shiryin kwok 17 Dec 2019, 17:15

I know why it couldn’t payment.I deal it.The payment counties is not setting.
could you please use mobile phone to look at my website.
It is all product page.

shiryin kwok 17 Dec 2019, 17:52


Fred 18 Dec 2019, 13:54

Please try now, images should be ok

shiryin kwok 18 Dec 2019, 14:31

thank you,it is work,could you tell me how to make it?

shiryin kwok 18 Dec 2019, 16:16

could you please tell me how to configure it?

Fred 18 Dec 2019, 16:24

what do you want to configure?

shiryin kwok 19 Dec 2019, 13:08

could you please tell me how to configure it?

shiryin kwok 19 Dec 2019, 14:24

I want to know how to make the picture adaptive the mobile.

Fred 19 Dec 2019, 14:26

you don’t have to do it, it automatically

shiryin kwok 21 Dec 2019, 11:36

I want to make for my es suffix website,could you help me to deal it.I upload my website information.

Fred 21 Dec 2019, 14:49

1. Hi, unfortunately we don’t have time for custom configurations now. A lot of customer’s tickets
2. Go to Theme Settings → Product Page and make sure you have “default” layout selected