- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Marek
- Private: No
- Open Date: 10.11.19, 16:55
- Opened by: shiryin kwok
- Closed by: Fred
- Closed on: 03.01.20, 15:34
- Reason: Closed
- Comment: Glad to help!
Ticket #16139 - This theme is not valid for PrestaShop 1.7
hi,i install it by FTP,url and file zip,they are not work.
Comments
Hi, shiryin kwok.
Please make sure you have unzipped downloaded archive, and installing the file alysum-v.5.3.8.zip
it is not work also.
Attachments:
15.png(16.5 KiB)could I refund my money,I try too much method,this is I installing the file alysum-v.5.3.8.zip three times,and I install the all zip too much time.
Let me try to check out what’s wrong there?
The theme has been tested out much times and works fine
ok,please try it.my prestashop is 1.7.4.4
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi,I update the FTP,the first domain that i have install the theme zip.
Ok, I suppose the problem was with missing “Product Comments” module, because of outdated Prestashop version. I have uploaded it to your server now installation should work.
In case of some problem please provide access to your back office to let me see what’s wrong there
ok,please try it.my prestashop is 1.7.4.4
Thank you,it is work.
Could you please help my to solve my two domain?
https://alysum5.promokit.eu/classic/en/ I want to use this theme for my first domain.
https://alysum5.promokit.eu/electronics/en/ this theme for my second domain.
Please help me.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Hi,Marek
I finish it.
Do you have two licenses for both stores?
which two licenses?
this my two domains,I want to use the theme for my two stores.
Please check out theme forest licenses https://take.ms/Ds3Pi read more here https://themeforest.net/licenses/standard
As you can see you can use the theme for one domain only
Yes,thank you.
I need to check refund the money.
I am not too much money buy the theme again.
If you don’t want to refund ,Pls change my theme.
https://alysum5.promokit.eu/classic/en/ I would like to use this one.
which domain for?
suffix : es
How is it?I go to sleep,reply you tomorrow.
And Thank you for your work.
The theme has been successfully installed
How is it?I go to sleep,reply you tomorrow.
And Thank you for your work.
Thank you so much.
It is valid.
you are welcome
pls look at my domian es,it is not like the purchase theme
What do you mean? Deferent products?
no products,the typographic design,and the picture position has problem
Attachments:
QQ图片20191114001247.png(64.5 KiB)you have configured your prestashop by default, there is no installed “Special Products” module. Just install it, that is not theme’s issue.
yes,thank you.
you are welcome
Hi,Marek
I couldn’t find the layout for Alysum
Attachments:
微信图片_20191124191412.png(111.6 KiB)I have no idea why is it.
Try to reset Page Builder module, or import it manually, see readme file
Hello,Marek
How could I cancel the id link.
I had tried to delete them,but it is not work.
should I send you again my ftp account and password?
Attachments:
2.png(48.1 KiB)3.png(34.9 KiB)4.png(37.1 KiB)where could i write product detail?
Attachments:
5.png(13.8 KiB)1. As I know you need some module to do that
2, you can only do that with CSS
Hi,Marek
I would like to ask two questions,please help me.
the mobile phone payment is no work,how could i configurate?The computer PayPal payment is valid,but the mobile is not work.
the second problem :why the mobile product detail page is not adaptive,how could i configurate it?
Attachments:
微信图片_20191215224743.jpg(147.4 KiB)微信图片_20191215224810.png(190.5 KiB)Hi.
1. Go to AMP Settings and disable AMP for Checkout page
2. Could you please give me a link to a page where I can see the issue?
Hi,Marek
I would like to ask two questions,please help me.
the mobile phone payment is no work,how could i configurate?The computer PayPal payment is valid,but the mobile is not work.
the second problem :why the mobile product detail page is not adaptive,how could i configurate it?
Attachments:
微信图片_20191215224743.jpg(147.4 KiB)微信图片_20191215224810.png(190.5 KiB)The es suffix website,the all product page is not normal,it is pc page.It is no adaptative on mobile.
I try to add the amp link,but it is not work.
Attachments:
amp.png(11.2 KiB)I solved it.
Attachments:
amp.png(11.2 KiB)Great! What is the solution?
please help me to make my mobile payment,it is .com suffix website.
I really don’t know how to make the mobile payment and the mobile product image is not suitable.
Please help me,I upload my website information.
Attachments:
mobile product detail.jpg(1.55 MiB)amp payment.jpg(147.4 KiB)You can disable AMP for checkout page in the AMP settings
I really don’t find up the amp checkout page,amp setting doesn’t any checkout setting.please help my to change it.I updated my website log in information.
And I Have 2 problems now.
please look at my pictrue for “mobile product detail”,how could i make the picture adapta mobile?
https://take.ms/ZuOgv
I really don’t find up the amp checkout page,amp setting doesn’t any checkout setting.please help my to change it.I updated my website log in information.
And I Have 2 problems now.
please look at my pictrue for “mobile product detail”,how could i make the picture adapta mobile?
1. I just enabled it for you https://take.ms/nyUVu 2. Please give me a link where I can see that
thank you,https://monosnap.com/file/FiH70w41WZAypXImDOTqQePSKrWSMC I had ever try to use it before,it is not work and use desk version.
.
I know why it couldn’t payment.I deal it.The payment counties is not setting.
could you please use mobile phone to look at my website.
It is all product page.
。
Please try now, images should be ok
thank you,it is work,could you tell me how to make it?
could you please tell me how to configure it?
what do you want to configure?
could you please tell me how to configure it?
I want to know how to make the picture adaptive the mobile.
you don’t have to do it, it automatically
I want to make for my es suffix website,could you help me to deal it.I upload my website information.
why I couldn’t open the product page?
how could I fixed navigation.
https://www.richflourish.com/27-1263-cat-accessories-best-automatic-dog-cat-feeder-science-smart-automatic-feeder-timing-feeder-best-automatic-dog-cat-feeder-science.html?s=%2F27-cat-accessories-best-automatic-dog-cat-feeder-science-smart-automatic-feeder-timing-feeder-best-automatic-dog-cat-feeder-science.html
1. Hi, unfortunately we don’t have time for custom configurations now. A lot of customer’s tickets
2. Go to Theme Settings → Product Page and make sure you have “default” layout selected