- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.11.19, 19:12
- Opened by: carolina aparicio
- Closed by: Fred
- Closed on: 03.01.20, 14:18
- Reason: Closed
- Comment: Glad to help!
Ticket #16188 - Stretched miniature products AMP
Hello,
When I click on products pages on AMP, all the miniatures of the products appear streched, like “long”.
Please check attachment.
Thank you in advance,
Carolina
Comments
Hi, Carolina
Make sure your source images dimensions are corresponding to the image settings in your back office http://alysum5.promokit.eu/promokit/documentation/#images Try also regenerate product images
Hello Fred,
So I tried regenerating thumbnails and did not work.
About my source images, find attached the specs of the product images i uploaded to the web.
And also attached theme image settings, can you please tell me what shall I do?
Thank you in advance,
Carolina
Attachments:
Screen Shot 2019-11-15 at 15....(78.4 KiB)image_settings.png(175 KiB)You sent me screenshots where image dimension is different from dimension defined in the images settings, please check out once again our documentations
Fred, thank you for your response,
can you please tell me, from the attached file, which is the dimension I have to follow?
Attachments:
Captura de Pantalla 2019-11-1...(536.3 KiB)The largest one (1000×1300), but you can adjust dimensions for your needs.
Ok, so if you say I change all the images to that dimensions they won’t be stretched anymore.
I will let you know, thank you very much.
The main conditions is that your source images MUST have the same proportions what you defined in the Images Settings
Ok so I ve tried adjusting one of the stretched images.
I edited it with the dimensions you said (1000×1300) (specs.png)
and it still looks stretched (img_0933.png)
You say that if I change ALL the product images to that dimensions it would work?
or what can I do?
Attachments:
IMG_0933.PNG(664.7 KiB)specs.png(256.7 KiB)Hi, Carolina.
First of all that is not a theme’s problem. That is a question of images configuration ONLY.
And all images looks correctly for me https://take.ms/SrsSC
Some of them are streched (attachment)
Ok so if this is not a theme problem I will try looking at prestashop support.
Thanks anyway.
Attachments:
IMG_0936 2.PNG(964.1 KiB)you don’t need prestashop support.
The main condition to have correct images is the you source images dimensions MUST be the same as defined in Images Settings