• Closed by: Fred
  • Closed on: 03.01.20, 14:18
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16188 - Stretched miniature products AMP

Hello,
When I click on products pages on AMP, all the miniatures of the products appear streched, like “long”.
Please check attachment.

Thank you in advance,
Carolina

Attachments:

Screen Shot 2019-11-14 at 15.... (906 KiB)

Comments

Fred 14 Nov 2019, 19:48

Hi, Carolina
Make sure your source images dimensions are corresponding to the image settings in your back office http://alysum5.promokit.eu/promokit/documentation/#images Try also regenerate product images

carolina aparicio 15 Nov 2019, 20:01

Hello Fred,
So I tried regenerating thumbnails and did not work.

About my source images, find attached the specs of the product images i uploaded to the web.
And also attached theme image settings, can you please tell me what shall I do?

Thank you in advance,
Carolina

Attachments:

Screen Shot 2019-11-15 at 15.... (78.4 KiB)
image_settings.png (175 KiB)
Fred 16 Nov 2019, 09:57

You sent me screenshots where image dimension is different from dimension defined in the images settings, please check out once again our documentations

carolina aparicio 19 Nov 2019, 21:24

Fred, thank you for your response,
can you please tell me, from the attached file, which is the dimension I have to follow?

Attachments:

Captura de Pantalla 2019-11-1... (536.3 KiB)
Fred 20 Nov 2019, 19:35

The largest one (1000×1300), but you can adjust dimensions for your needs.

carolina aparicio 20 Nov 2019, 20:08

Ok, so if you say I change all the images to that dimensions they won’t be stretched anymore.
I will let you know, thank you very much.

Fred 20 Nov 2019, 20:10

The main conditions is that your source images MUST have the same proportions what you defined in the Images Settings

carolina aparicio 20 Nov 2019, 20:45

Ok so I ve tried adjusting one of the stretched images.
I edited it with the dimensions you said (1000×1300) (specs.png)
and it still looks stretched (img_0933.png)
You say that if I change ALL the product images to that dimensions it would work?
or what can I do?

Attachments:

IMG_0933.PNG (664.7 KiB)
specs.png (256.7 KiB)
Fred 21 Nov 2019, 12:00

Hi, Carolina.
First of all that is not a theme’s problem. That is a question of images configuration ONLY.
And all images looks correctly for me https://take.ms/SrsSC

carolina aparicio 21 Nov 2019, 14:09

Some of them are streched (attachment)
Ok so if this is not a theme problem I will try looking at prestashop support.
Thanks anyway.

Attachments:

IMG_0936 2.PNG (964.1 KiB)
Fred 21 Nov 2019, 14:43

you don’t need prestashop support.
The main condition to have correct images is the you source images dimensions MUST be the same as defined in Images Settings