• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.11.19, 18:26
  • Opened by: Jose Manuel
  • Closed by: Fred
  • Closed on: 03.01.20, 14:15
  • Reason: Closed
  • Comment: Glad to help!

Ticket #16208 - Error after update alysum theme

Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined method PtsMcrypt::opensslDecrypt() in /var/www/clients/client29/web145/web/modules/pspagebuilder/pspagebuilder.php:479\nStack trace:\n#0 /var/www/clients/client29/web145/web/modules/pspagebuilder/pspagebuilder.php(399): PsPageBuilder→buildLayoutData(Array, Array, Object(PsPagebuilderprofile), 1)\n#1 /var/www/clients/client29/web145/web/modules/pspagebuilder/pspagebuilder.php(191): PsPageBuilder→processHook()\n#2 /var/www/clients/client29/web145/web/classes/Hook.php(924): PsPageBuilder→hookDisplayHeader(Array)\n#3 /var/www/clients/client29/web145/web/classes/Hook.php(328): HookCore::coreCallHook(Object(PsPageBuilder), ‘hookdisplayHead...’, Array)\n#4 /var/www/clients/client29/web145/web/classes/Hook.php(860): HookCore::callHookOn(Object(PsPageBuilder), ‘displayHeader’, Array)\n#5 /var/www/clients/client29/web145/web/classes/controller/FrontController.php(552): HookCore

Comments

Fred 15 Nov 2019, 22:15

1. Uninstall and remove Page Builder module.
2. Download latest theme version and copy page builder module from archive to your server
3. Install Page builder module

Jose Manuel 17 Nov 2019, 10:44

I have uploaded the module by ftp but it does not appear in the module installer

Fred 17 Nov 2019, 11:25
Jose Manuel 17 Nov 2019, 12:53

I have uploaded the module by ftp but it does not appear in the module installer

Fred 17 Nov 2019, 22:49
Jose Manuel 18 Nov 2019, 10:38

Error in home

Attachments:

Captura de pantalla 2019-11-1... (546.7 KiB)
Fred 18 Nov 2019, 10:52

Something wrong in your prestashop, when I try to reset the module I always receive following error:

Error!
Excepción emitida por el módulo pspagebuilder en reset. Error al reiniciar el módulo pspagebuilder. 
Warning: include_once(/var/www/clients/client29/web145/web/init.php): failed to open stream: No such file or directory

Please check out that file, it seems missed in your prestashop installation

Jose Manuel 18 Nov 2019, 11:28

Next error

Attachments:

Captura de pantalla 2019-11-1... (147.4 KiB)
Captura de pantalla 2019-11-1... (147.4 KiB)
Captura de pantalla 2019-11-1... (147.4 KiB)
Jose Manuel 18 Nov 2019, 15:00

Hi, the shop is stoped, and the blackfriday is near.

Fred 18 Nov 2019, 15:18

I'll try to figure out what's wrong and make it work as soon as possible

Fred 18 Nov 2019, 15:24

I see only this page all the time https://www.scotta1985.com/maintenance.html how to disable maintenance mode for me?

Jose Manuel 18 Nov 2019, 15:27

Redirect fixed.

Fred 18 Nov 2019, 15:46

Now it should work

Jose Manuel 18 Nov 2019, 16:20

No load the old data.

Jose Manuel 18 Nov 2019, 16:20

No is my home

Jose Manuel 18 Nov 2019, 16:22

And there are a javascript error

Attachments:

Captura de pantalla 2019-11-1... (50.7 KiB)
Fred 18 Nov 2019, 16:49

js error is fixed.
What do you mean by "No is my home"?

Jose Manuel 18 Nov 2019, 16:55

The config of my home is lost

Fred 18 Nov 2019, 16:58

yes, because you have completely reinstalled Page Builder module. Unfortunately there was no another way to fix your problem