Support will be provided with delays until 15 December. We are sorry for the inconvenience.
We offer professional Design/Code Customisation and Website Optimisation Service Request Customisation
  • Priority: Medium
  • Status: Waiting on customer

Ticket #16338 - Critical problem with the Amp filter

This ticket does not depend on any other tickets.

Fred (fred) 30 Nov 2019, 11:48

There is no filter now https://take.ms/HsDsu did you disable it?

Matteo Cotugno (lab301) 30 Nov 2019, 13:43

No I didn't

Matteo Cotugno (lab301) 01 Dec 2019, 15:02

I need to solve the problem asap.
thank you so much.

Fred (fred) 01 Dec 2019, 19:41

I need an access to your server through FTP client to manage files. I'm not able to use your hosting admin panel for that

Matteo Cotugno (lab301) 01 Dec 2019, 20:22

I uploaded the ftp detail in my profile

I have not a problem to access.

Matteo Cotugno (lab301) 01 Dec 2019, 21:10

Let me know if you have been enter in the ftp

Matteo Cotugno (lab301) 02 Dec 2019, 12:22

Have you activate the debug mode in BO?
please let me know hot to solve the problem about the filted

Fred (fred) 02 Dec 2019, 12:23

Yes, that's me, I'm working there right now

Fred (fred) 02 Dec 2019, 12:35

Hey, I don't have access to FTP now, it worked fine before.
Here is a log:

Command:	USER ftp8150861
Response: 	331 Password required for ftp8150861
Command:	PASS ********
Response: 	530 Login incorrect.
Error:        	Critical error: Could not connect to server
Matteo Cotugno (lab301) 02 Dec 2019, 12:46

I don't know why. I have not problem to access. So you can enter in the plesk with credential that I give you some day ago

Matteo Cotugno (lab301) 02 Dec 2019, 12:47

And you can add the user for the ftp also

Matteo Cotugno (lab301) 02 Dec 2019, 13:43

Work now. Let me know if I can disable the debug mode

Fred (fred) 02 Dec 2019, 13:45

Great!
Here is it https://take.ms/XrCpo

Fred (fred) 02 Dec 2019, 20:11

I'm not able to test out your website in google, see the error messages here https://take.ms/QlGJR

Matteo Cotugno (lab301) 02 Dec 2019, 20:20

Try now. I disabled the maintenance mode.

Matteo Cotugno (lab301) 02 Dec 2019, 20:24

Result this problem for amp page

Fred (fred) 02 Dec 2019, 20:28

sorry, that was a message to another ticket
Current ticket is solved now, I suppose

Matteo Cotugno (lab301) 02 Dec 2019, 20:28

this

Matteo Cotugno (lab301) 05 Dec 2019, 01:16

Make sure permissions of the module folder and files are correct. 644 for files and 755 for folders. Do you mean only the folder pk_amp or all folder into modules's folder?

Fred (fred) 05 Dec 2019, 09:14

Permissions for files created by PrestaShop are set to 0755 for directories and 0644 for files.
https://devdocs.prestashop.com/1.7/modules/core_updates/1.7.6/

Loading...