• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.12.19, 00:11
  • Opened by: Glenwally
  • Closed by: Fred
  • Closed on: 03.01.20, 15:04
  • Reason: No answer from a customer
  • Comment: Glad to help!

Ticket #16344 - Pagebuilder HTML layout buttons missing

Hi guys, the Pagebuilder module isn’t loading the HMTL layout editor icons and is displaying html code.

Firstly if you edit a HTML widget you get the infinite loading issue, then if you click edit again the pagebuilder loads. This occurred after the .9 upgrade.
Would you please look into this and advise? All the details you require are in the profile. Thank you.

Comments

Glenwally 02 Dec 2019, 07:29

Hi again guys, I’ve done a fresh install of Prestashop 1.7.6.2 running on WAMP and installed the Alysum 5.3.9 template and the same error is occurring. Any ideas? See picture attached.

Attachments:

pagebuilder error.png (85 KiB)
Glenwally 02 Dec 2019, 13:02

Quick update, it appears to be an issue caused by PS 1.7.6.2 update. I’ve installed 1.7.6.1 and the new theme update and the Pagebuilder works fine.
When you have time, please look into why the error is occurring with the 1.7.6.2 update. Thank you.

Fred 02 Dec 2019, 13:04

1.7.6.2 has been just released and we didn’t test it yet. We will check it out.

Fred 03 Dec 2019, 14:36

The issue should be fixed now, please test it out